Ravi Shankar Narayanan

● Part of the support and implementation teams, handling operations for multiple Clients based in the Asia and Middle East region like TASC Outsourcing, National Bank of Oman, Sysmex, Manpower Group etc.

● Enhanced my functional knowledge across the various product modules like Employee Induction, Payroll, Leave, Performance Management, Staffing etc.

● Gathering of new business requirements from the Clients and proposal of effective solutions post feasibility check and technical assessment.

● Providing module demo sessions and handling UAT sessions for end users during the upgrade process.

● Manual testing and configuration of various modules during the upgrade and new requirements phase.

● Performing root cause analysis and provision of functional clarification of issues via RTrack.

● Improved my ability to perform first level technical analysis of issues using SQL and fixing minor bugs.

● Coordination with the Development, Technology and Product teams for resolution of issues.

● Preparation of business documentation like Change Request, Solution Definition and Test Case Documents.

● Handling periodic calls with the Clients for provision of status updates.

● Part of the implementation team, handling the staffing configuration in Ramco HCM software for the Client - Innovations Group, UAE.

● Developed my functional knowledge in the Staffing Solutions module.

● Gathering of business requirements from Clients and subsequent discussions regarding solutions.

● Preparation of business documentation like Business Mapping Requirement, Minutes of Meeting, etc.

● Performing in-depth Excel data analysis, for master data upload in the system.

● Manual testing and logging of product defects and enhancement requests via RTrack.

● Coordination with the Payroll and Finance teams for the complete system integration.

● Provision of functional training and implementation demos to Clients.

• Underwent certificate course of Audio Engineering techniques
• Learnt music production and recording techniques
• Composed music for short video films
• Worked for clients abroad (USA) on music composition and mixing

● Part of the Production Support team, handling operations for the Client - Travelers Insurance, US.

● Worked directly on the Client's Surety applications like CAMS, CSAMS, B2B and Express, handling tickets via HP Service Manager.

● Performing root cause analysis of issues and provision of functional clarification.

● Coordination with the Technical team for the fixing of issues.

● Logging of MIS Support Requests for critical and long-term issues.

● Daily scheduled calls with the Onsite team to discuss issues, fixes and facilitate the Client meetings.

● Preparation of monthly HP Service Manager ticket reports, showcasing the ticket metrics, recurring issues and solutions provided.