Ravi Shankar Patel
HR Exeutive
New Delhi
Summary
Dynamic Human Resources Executive with a proven track record at Mata Chanan Devi Hospital, excelling in recruitment strategies and employee relations. Spearheaded onboarding processes and developed HR policies that enhanced retention. Proficient in Mega, HIS software, I effectively resolved performance issues while fostering a positive workplace culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resources Executive
Mata Chanan Devi Hospital
04.2021 - 04.2025
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Dealing with circulars, salary structures, handling staff nurses, and manpower.
- Software knowledge on mega software , oracal , HIS etc.
- Coordinated recruitment processes, from advertising vacancies to conducting interviews and selecting candidates.
- Managed exit interviews, gathering valuable feedback to improve retention strategies.
- Updated job descriptions, ensuring they accurately reflected role requirements and expectations.
- Organised staff development training based on team gaps and requirements.
- Evaluated and resolved employee performance-based claims and harassment incidents.
- Developed HR policies and procedures, aligning them with organisational goals and regulatory standards.
- Oversaw disciplinary procedures, addressing issues fairly and in accordance with company policy.
Front Desk Executive
Mata Chanan Devi Hospital
09.2018 - 04.2021
- Welcomed Patients and attendents in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Used Microsoft Office to track information, update records and write correspondence.
- Dealing in OPD, IPD, BPL(Ews) Patients ,
Customer Care Executive
Vodafone Store
03.2017 - 08.2018
- Resolved customer complaints with empathy and efficiency, minimising dissatisfaction and promoting loyalty.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Effectively managed customer complaints, providing smart solutions or escalating to management.
- Coordinated with internal departments to resolve customer issues, facilitating seamless communication.
- Maintained up-to-date records of customer interactions, transactions, and feedback in CRM system.
- Kept customers accurate and updated information stored on [System] CRM, for organizational, sales and customer care purposes.
- Reviewed sales data to forecast market trends and adapt marketing strategies.
- Working on Oracal Software
Education
Bachelor of Commerce -
Delhi University
04.2001 -
No Degree - 12 Th
Mount St Garjiya School
New Delhi 04.2001 -
Skills
Employee relations
Payroll coordination
Recruitment strategies
Onboarding process
Attendance System
Leave Management
Certification
Digital Marketing
Timeline
Digital Marketing
09-2021
Human Resources Executive
Mata Chanan Devi Hospital
04.2021 - 04.2025
Front Desk Executive
Mata Chanan Devi Hospital
09.2018 - 04.2021
Customer Care Executive
Vodafone Store
03.2017 - 08.2018
Bachelor of Commerce -
Delhi University
04.2001 -
No Degree - 12 Th
Mount St Garjiya School
04.2001 -
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