Ravi Shankar Sharma
Bilaspur,HR
Summary
Driven Auditor Quality Assurance from Patra India BPO Service, adept in Audit Coordination and showcasing leadership. Excelled in implementing quality assurance measures, enhancing system reliability, and fostering compliance. Proven track record in root cause analysis and effective communication, significantly contributing to project success and operational excellence.
Overview
5
5
years of professional experience
Work History
Auditor Quality Assurance
Patra India BPO Service
Raipur (Chhattisgarh) (Remote)
07.2021 - Current
- Performed observations and evaluated supporting documents to supplement audit findings.
- Analyzed data and findings to prepare reports detailing.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Handling team queries, delegating day to day tasks to team, working on reports and coordinating with the upper management.
- Ensure proper compliance protocols and procedures are adhered to applied correctly.
- Establishing documented short term and long-term objectives for all projects and assignments.
- Creating and handling reports in Excell.
- Reporting of all performed audits within established time frame. Train newly employed work forces for audits/rework operations.
- Performing RCA on the failed audits to know why the error occurred and advising the appropriate corrective and preventive measures.
- Sampling of the daily production report on the basis of type, client and processor.
- Implementing the new process by reading the SOP.
- Maintaining the score cards for new/existing clients. Taking calibration call with Operations Team.
- Implementing use of new applications like CSR24, Sagitta, AMS, Ecerts and Epic.
Quality Assurance
Patra India BPO Service
Raipur (Chhattisgarh)
06.2020 - 06.2021
- Implemented quality assurance measures to consistently produce accurate and reliable ultrasound results.
- Implemented quality assurance measures to verify correct tag implementation and creative functionality.
- Increased system reliability by implementing rigorous quality assurance processes.
- Maximized quality assurance standards and controlled downtime to meet revenue targets.
Process Executive I & II
Patra India BPO Service
Raipur (Chhattisgarh)
01.2019 - 05.2020
- Collaborated with processors to measure ongoing process performance, enacting changes based on historical data.
- Maintaining quality needs of the process.
- Communicating to US Account managers through emails for updates and queries.
- Using ImageRight for saving docs.
- Leading and delivering the projects assigned by clients on time.
- Providing cross training to other team executives.
Education
Bachelor of Engineering - Computer Science & Engineering
NRI Institute of Information Science & Technology
Bhopal (M.P)06.2011
Higher Secondary - Maths
Saraswati High Sec.School
Birsinghpur (M.P)06.2007
High School - Science Education
Saraswati High Sec.School
Birsinghpur (M.P)06.2005
Skills
- Audit Coordination
- Operating System (All windows OS)
- MS Office
- Hardware and Networking
- CCNA, VMWare Horizons
- Audit reporting
- Root Cause Analysis
- Internal Auditing
- Communication, Decision making, Problem Solving and Leadership
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Additional Information
Achievement and Awards
1. Received “Best Employee of the Year Award” as Quality Auditor in the year 2023.
2. Received “Spot Light of the Year Award” as Quality Auditor in the year 2023.
3. Received “Best Trainee Award” as Trainee in the year 2018.
Timeline
Auditor Quality Assurance
Patra India BPO Service
07.2021 - Current
Quality Assurance
Patra India BPO Service
06.2020 - 06.2021
Process Executive I & II
Patra India BPO Service
01.2019 - 05.2020
Bachelor of Engineering - Computer Science & Engineering
NRI Institute of Information Science & Technology
Higher Secondary - Maths
Saraswati High Sec.School
High School - Science Education
Saraswati High Sec.School