Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Ravi Shankar Tiwary

System Engineer Trainee
Jamshedpur

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

3
3
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Systems Engineer Trainee

Infosys ltd
Bhubaneswar
01.2022 - 07.2022
  • Worked flexible hours across night, weekend and holiday shifts.
  • Conducted research and analysis to determine current and future SAP trends.
  • Identified and recommended products, technologies and vendors to meet budgetary constraints of projects and programs.
  • Changed and repaired tables and functions to restore original functionality of applications.

Customer Service Associate

Tech Mahindra
Bhubaneswar
09.2020 - 11.2020
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Digital Marketing Associate

Vestige pvt.ltd
Pan India
08.2018 - 08.2020
  • Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
  • Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
  • Implemented marketing automation tools to streamline and automate repetitive marketing tasks.
  • Implemented new strategies to improve click-through rates and conversion.
  • Evaluated market trends to stay current on consumer and competitor changes.
  • Created content strategies for digital media.

Education

Full Stack Developer - Web Development

NXTwave CCBP Intensive 4.0
Pan India
12.2022 - Current

B.tech - Electronics And Communication Engineering

Gandhi Engineering College
Bhubaneswar
07.2016 - 08.2020

Intermediate (XII) - Computer Science

Church School Beldih
Jamshedpur
03.2014 - 03.2016

Matriculation (X) - All Basic Subject

Church School Beldih
Jamshedpur
03.2012 - 02.2014

Skills

    Complaint resolution

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Certification

Https://certificates.ccbp.in/intensive/responsive-website?id=DWNSNATQVF

Interests

Travelling

Food production

Archery

Timeline

Full Stack Developer - Web Development

NXTwave CCBP Intensive 4.0
12.2022 - Current

Https://certificates.ccbp.in/intensive/responsive-website?id=DWNSNATQVF

12-2022

SAP MM consultant

07-2022

Systems Engineer Trainee

Infosys ltd
01.2022 - 07.2022

Customer Service Associate

Tech Mahindra
09.2020 - 11.2020

Digital Marketing Associate

Vestige pvt.ltd
08.2018 - 08.2020

B.tech - Electronics And Communication Engineering

Gandhi Engineering College
07.2016 - 08.2020

Intermediate (XII) - Computer Science

Church School Beldih
03.2014 - 03.2016

Matriculation (X) - All Basic Subject

Church School Beldih
03.2012 - 02.2014

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Ravi Shankar TiwarySystem Engineer Trainee