Travelling
Ravi Shankar Tiwary
System Engineer Trainee
Jamshedpur
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Systems Engineer Trainee
Infosys ltd
Bhubaneswar
2022.01 - 2022.07
- Worked flexible hours across night, weekend and holiday shifts.
- Conducted research and analysis to determine current and future SAP trends.
- Identified and recommended products, technologies and vendors to meet budgetary constraints of projects and programs.
- Changed and repaired tables and functions to restore original functionality of applications.
Customer Service Associate
Tech Mahindra
Bhubaneswar
2020.09 - 2020.11
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Digital Marketing Associate
Vestige pvt.ltd
Pan India
2018.08 - 2020.08
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Implemented marketing automation tools to streamline and automate repetitive marketing tasks.
- Implemented new strategies to improve click-through rates and conversion.
- Evaluated market trends to stay current on consumer and competitor changes.
- Created content strategies for digital media.
Education
Full Stack Developer - Web Development
NXTwave CCBP Intensive 4.0
Pan India 2022.12 - Current
B.tech - Electronics And Communication Engineering
Gandhi Engineering College
Bhubaneswar 2016.07 - 2020.08
Intermediate (XII) - Computer Science
Church School Beldih
Jamshedpur 2014.03 - 2016.03
Matriculation (X) - All Basic Subject
Church School Beldih
Jamshedpur 2012.03 - 2014.02
Skills
Complaint resolution
Sales expertise
Multitasking Abilities
Teambuilding
Salary and benefits negotiations
Problem-Solving
File and records management
Interpersonal Communication
Certification
Https://certificates.ccbp.in/intensive/responsive-website?id=DWNSNATQVF
Interests
Food production
Archery
Timeline
Full Stack Developer - Web Development
NXTwave CCBP Intensive 4.0
2022.12 - Current
Https://certificates.ccbp.in/intensive/responsive-website?id=DWNSNATQVF
2022-12
SAP MM consultant
2022-07
Systems Engineer Trainee
Infosys ltd
2022.01 - 2022.07
Customer Service Associate
Tech Mahindra
2020.09 - 2020.11
Digital Marketing Associate
Vestige pvt.ltd
2018.08 - 2020.08
B.tech - Electronics And Communication Engineering
Gandhi Engineering College
2016.07 - 2020.08
Intermediate (XII) - Computer Science
Church School Beldih
2014.03 - 2016.03
Matriculation (X) - All Basic Subject
Church School Beldih
2012.03 - 2014.02