English
Ravi Shankar Tiwary
Systeem engineer trainee ,Sales Representative , Freelancer
Jamshedpur
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales and Marketing Representative
Freelancer
Jamshedpur
03.2023 - Current
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Built local sales and marketing plan for each targeted district within defined territory.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed and executed targeted marketing campaigns to enhance brand visibility.
Systems Engineer Trainee
Infosys ltd
Bhubnaeswar
01.2022 - 07.2022
- Conducted research and analysis to determine current and future SAP trends.
- Identified and recommended products, technologies and vendors to meet budgetary constraints of projects and programs.
- Changed and repaired tables and functions to restore original functionality of applications.
- Managed and monitored installed systems for highest level of availability
- Developed and implemented system integration tests to ensure compliance with design specifications.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues efficiently.
Customer Service Associate
Tech Mahindra
Bhubnaeswar
09.2020 - 11.2020
- Informed customers about special promotions and provided detailed information for various products.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
Education
Full Stack Developer - Web Development
NXTwave CCBP Intensive 4.0
08.2026
B.tech - Electronics And Communication Engineering
Gandhi Engineering College
08.2020
Intermediate (XII) - Computer Science
Church School Beldih
03.2016
Matriculation (X) - All Basic Subject
Church School Beldih
02.2014
Skills
Interpersonal skills
,Self motivation
,Multitasking Abilities
,Multitasking
,Teamwork
,Excellent communication
,Problem-solving
,Time management
,Marketing analytics
,Brand awareness
Languages
Hindi
Certification
Https://certificates.ccbp.in/intensive/responsive-website?id=DWNSNATQVF
SAP MM consultant
Certifications
12-2022
Timeline
Sales and Marketing Representative
Freelancer
03.2023 - Current
Systems Engineer Trainee
Infosys ltd
01.2022 - 07.2022
Customer Service Associate
Tech Mahindra
09.2020 - 11.2020
Full Stack Developer - Web Development
NXTwave CCBP Intensive 4.0
B.tech - Electronics And Communication Engineering
Gandhi Engineering College
Intermediate (XII) - Computer Science
Church School Beldih
Matriculation (X) - All Basic Subject
Church School Beldih