Ravitej Noothigattu

Program 1 - Executed program resulting in 3% (~Rs. 2.25Cr monthly) reduction in COGS%

• Collaborated with multiple in-house teams - Design, Procurement, Tech, Analytics and Production teams
• Identified key levers for COGS reduction using MECE framework
• Achieved 2% reduction in COGS through improvisation of revenue metrics
• Ideated and conceptualized ML model to predict costs guardrails
• Identified key input factors and built a POC using multivariate linear regression in R
• Led an analyst to build working model resulting in 1% reduction in COGS
• Received appreciation from CEO & COO for implementing data science model for the first time in the company
• Setup improvements/processes in place to maintain consistent COGS levels

Program 2 - Executing program to reduce Turn Around Time of supply chain and manufacturing

• Identified key areas of improvement using Lean tool - Value Stream Mapping
• Implemented 5S and kaizen methodology at all factories with continuous checks and measures for cycle time improvement

• Implemented Project Management product across all 7 cities resulting in standardized format country-wide, and improvement in visibility and resolution time
• Single-handedly managed NPS and TAT of all orders till handover; managed 2 units with 3 teams per unit (overall team of 27)
• Improved customer NPS from less than 0 to over 60 using Lean tools - Root cause analysis and MECE framework; Achieved >90% of monthly TAT targets
• Drove new initiatives in last-mile, handover, and NPS collection process
• Scaled up the team and local service providers/vendors to fulfill 2.5x growth in 2 years

• Launched and streamlined 3 verticals in Mumbai: Laundry, Automobile & Painting
• Streamlined operations and improved quality parameters to 95% ranking Mumbai to be the best city nationwide
• Headed customer experience, business development and B2B partnerships for Mumbai
• Managed the complete supply ecosystem of all service providers/ technicians/ vendors

• Product Manager: Designed and successfully launched end-to-end order management system and dashboard
• Defined the key processes, SOPs, KPIs, Process Cycles and Workforce at all operational levels and scaled up the company from 3 to 1000+ orders per day
• Setup multiple warehouses/hubs for processing using 5S, Kaizen, and Value Stream mapping continuous measurement of Cycle Times at process level
• Managed and scaled logistics fleet to 150+ on-field staff
• Built Customer Experience team leading to increase in repeat order by 25% and decrease complaints rate to 1%
• Responsible for Vendor management; scaled logistics partners and laundromat vendors to carry out 1200% increase in orders in 1 year

• Ownership of sales including lead generation, account management, pre & post-sales
• Built a team for sales, account management, and post-sales
• Sales revenue of 10x in 4 months with 100% growth MOM; Increase in resales by 60%