RAVITEJA DABBETI
Senior Customer Support Associate
GODAVARIKHANI
Summary
Enthusiastic and customer-focused Support Officer initiates and identifies action and analyzes options to facilitate service improvement. Demonstrates strong information management skills and proficient knowledge of [Software] applications to present information in wide range of formats with excellent attention to detail. Conducts target setting, profiling and performance monitoring to meet priorities of business and customers.
Overview
3
3
years of professional experience
Work History
Customer Support Associate
24-7 Intouch India Private Limited
01.2024 - 05.2025
- CSA for Samsung Electronics America dealing with Technical Assitance and Cross sell
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Served as a reliable point of contact for internal departments, sharing expertise on product features, functionalities, and customer support best practices.
- Managed multiple tasks simultaneously while maintaining composure during high-volume handling 5 chat concurrency daily.
CS- Internet Associate
Sutherland Global Services Private Limited
08.2022 - 01.2023
- Internet Associate for Amazon North America.
- Assisted Amazon customers on order related queries on, Order Replacement, Order Refunds, Gift cards, Amazon account related concerns.
Education
B. Tech - Mechanical Engineering
Mother Theressa College Of Engineering
01.2022
Diploma - Mechanical Engineering
SVS Group of Institutions
01.2017
High School - undefined
Shantinikethan High School
01.2014
Skills
- Strong command of English
- Meticulous work quality oversight
- Enthusiastic learner with a proactive mindset
- Strong understanding of web technologies
- Windows and Linux proficiency
- Proficient in MS Office Suite
- Multilingual proficiency: Telugu, English, Hindi
- Collaborative teamwork
Operational assistance
LEADERSHIP
- I handled my graduation project being a mentor to our team and completed our project successfully.
- I can tackle the situation spontaneously. And communication with team built more bonding and effective results.
- I will take the initiative to find and resolve the root cause of the issues at first point.
PERSONALITY TRAITS
- Excellent communication skill.
- Ability to grasp the new skills quickly.
- Hard-working irrespective of working hours.
- Good team leader and player.
Timeline
Customer Support Associate
24-7 Intouch India Private Limited
01.2024 - 05.2025
CS- Internet Associate
Sutherland Global Services Private Limited
08.2022 - 01.2023
Diploma - Mechanical Engineering
SVS Group of Institutions
High School - undefined
Shantinikethan High School
B. Tech - Mechanical Engineering
Mother Theressa College Of Engineering
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