Ravi Teja Sahukara
Hyderabad
Summary
Experienced Senior Program Manager with extensive expertise in overseeing large-scale technology programs, significantly improving operational efficiency and learner engagement. Adept at leading cross-functional teams to achieve project goals within scope and budget, leveraging Agile methodology for optimal results. Demonstrated success in enhancing customer satisfaction and team productivity through innovative process improvements.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Senior Program Manager
TalentSprint (Part of Accenture)
Hyderabad, Telangana
09.2021 - Current
- Led five key technology programs, enhancing learning experiences for over 1,000 participants annually.
- Streamlined procedures to enhance team efficiency by 30% and process efficiency by 20%.
- Utilized data analytics to boost learner engagement by 15%, ensuring content relevance, and interactivity.
- Conducted root cause analysis to reduce defects in course delivery, improving customer experience, and contributing to 80+ NPS consistently.
- Built and maintained relationships with external stakeholders, resolving 90% of issues on the first interaction.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
Key Account Manager
ConduiraOnline
Hyderabad
02.2016 - 08.2021
- Managed accounts worth over ₹2 Cr, increasing sales by 55% through targeted Go-To-Market strategies, and process improvements.
- Led cross-functional teams to define program requirements and execute improvements, contributing to 65% user engagement, and 95% account retention.
- Utilized KPI dashboards and SQL-based analytics to generate insights, improving decision-making for 50+ clients, and maintaining 100% compliance with service level agreements.
- Increased sales by 55% in B2B channels through market analysis and strategic planning.
- Negotiated and closed 15 new accounts in under 8 months, increasing company revenue by 15%.
- Analyzed marketplace trends to optimize business strategies, boosting team performance, and operational efficiency.
Sales Intern
Lodha Group
Hyderabad
05.2020 - 08.2020
- Assisted team members in closing deals by providing additional support or information when needed.
- Addressed customer queries and complaints with prompt, professional responses.
- Cold calling leads and explaining the product features. Managed over 80 customer calls per day to qualify leads.
- Identifying potential leads from cold calling and requesting them to site visits. Responsible for converting potential leads to clients.
Education
PGDM - Marketing & Operations Management
Vignana Jyothi Institute of Management
Hyderabad04-2021
B.Tech - Information Technology
GITAM University
Visakhapatnam, India06-2023
Skills
Technical skills: Agile methodology, business analysis, Python
Leadership Skills: Strategic planning, change management, team leadership
Certification
- Lean Six Sigma Green Belt Certified
- Project Management Professional from IIM Kozhikode
- Product Management: Building a Product Roadmap
Software
- Jira Service Desk
- Salesforce CRM
- Power BI
Accomplishments
- Team Excellence Award | Aug 2023
- Going Extra Mile Award | Jan 2022
Timeline
Senior Program Manager
TalentSprint (Part of Accenture)
09.2021 - Current
Sales Intern
Lodha Group
05.2020 - 08.2020
Key Account Manager
ConduiraOnline
02.2016 - 08.2021
PGDM - Marketing & Operations Management
Vignana Jyothi Institute of Management
B.Tech - Information Technology
GITAM University