Ravi Teja Sahukara
Hyderabad
Summary
Experienced Senior Program Manager with extensive expertise in overseeing large-scale technology programs, significantly improving operational efficiency and learner engagement. Adept at leading cross-functional teams to achieve project goals within scope and budget, leveraging Agile methodology for optimal results. Demonstrated success in enhancing customer satisfaction and team productivity through innovative process improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Program Manager
NSE TalentSprint
Hyderabad
09.2021 - Current
- Led five key technology programs, enhancing learning experiences for over 1,000 participants annually.
- Streamlined procedures to enhance team efficiency by 30% and process efficiency by 20%.
- Utilized data analytics to boost learner engagement by 15%, ensuring content relevance, and interactivity.
- Conducted root cause analysis to reduce defects in course delivery, improving customer experience, and contributing to 80+ NPS consistently.
- Built and maintained relationships with external stakeholders, resolving 90% of issues on the first interaction.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
Key Account Manager
ConduiraOnline
Hyderabad
02.2016 - 08.2021
- Managed accounts worth over ₹2 Cr, increasing sales by 55% through targeted Go-To-Market strategies, and process improvements.
- Led cross-functional teams to define program requirements and execute improvements, contributing to 65% user engagement, and 95% account retention.
- Utilized KPI dashboards and SQL-based analytics to generate insights, improving decision-making for 50+ clients, and maintaining 100% compliance with service level agreements.
- Increased sales by 55% in B2B channels through market analysis and strategic planning.
- Negotiated and closed 15 new accounts in under 8 months, increasing company revenue by 15%.
- Analyzed marketplace trends to optimize business strategies, boosting team performance, and operational efficiency.
Sales Intern
Lodha Group
Hyderabad
05.2020 - 08.2020
- Assisted team members in closing deals by providing additional support or information when needed.
- Addressed customer queries and complaints with prompt, professional responses.
- Cold calling leads and explaining the product features. Managed over 80 customer calls per day to qualify leads.
- Identifying potential leads from cold calling and requesting them to site visits. Responsible for converting potential leads to clients.
Education
PGDM - Marketing & Operations Management
Vignana Jyothi Institute of Management
Hyderabad04-2021
B.Tech - Information Technology
GITAM University
Visakhapatnam, India06-2023
Skills
Technical skills: Agile methodology, business analysis, Python
Leadership Skills: Strategic planning, change management, team leadership
Certification
- Lean Six Sigma Green Belt Certified
- Project Management Professional from IIM Kozhikode
- Product Management: Building a Product Roadmap
Software
- Jira Service Desk
- Salesforce CRM
- Power BI
Accomplishments
- Team Excellence Award | Aug 2023
- Going Extra Mile Award | Jan 2022
Timeline
Senior Program Manager
NSE TalentSprint
09.2021 - Current
Sales Intern
Lodha Group
05.2020 - 08.2020
Key Account Manager
ConduiraOnline
02.2016 - 08.2021
- Lean Six Sigma Green Belt Certified
- Project Management Professional from IIM Kozhikode
- Product Management: Building a Product Roadmap
PGDM - Marketing & Operations Management
Vignana Jyothi Institute of Management
B.Tech - Information Technology
GITAM University
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