Ravitheja N
Team Lead
Summary
Reliable business professional with experience in Default Servicing Process (Claims, Property Preservation, Foreclosure) project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
8
8
years of professional experience
Work History
Team Leader
Moder Solutions India Pvt Ltd
02.2022 - Current
- Handling and managing 3 different processes with a team of 16 team members
- Managing the reports like productivity, attendance, leave tracker, quality details, MTD reports & assignment of files to the team
- Managing overall production & Quality data, attendance & leave tracker for overall 16 other processes in Default Servicing
- Maintaining & providing production & quality, Attendance data to MIS Team to publish agent score card
- Clearing day to day emails on priority received from Clients and Onshore partners
- Monitoring Volume and assigning work accordingly in order to meet SLA/TAT on regular business requirements
- Consolidating and validating entire default servicing span Intelli Report (Production Report) and submitting it to MIS team and higher Management
- Maintaining Down time tracker for entire default servicing span on daily basis
- Conducting monthly one on one discussion with the team members
- Performing 5% internal qc for processes to reduce the errors on daily basis
- Clearing doubts of the team members on daily basis
- Conducting PKTs on regular basis
- Successfully completed transition with 15 FTE for Classification & Versioning process for Adfitech client with quality benchmark of 100%
- Successfully completed Claims process transition with (5 FTE) process with quality benchmark of 100%
- Successfully Completed FHA property preservation process transition with (5 FTE) process with quality benchmark of 100%
- Successfully Completed Valuations process transition with (4 FTE) process with quality benchmark of 100%
- Created Process flowchart, process map and Procedure Manual
Team Leader
First Source India Solutions Pvt Ltd
08.2019 - 02.2022
- Clearing day to day escalation emails on priority received from Clients and Onshore partners
- Monitoring Volume and assigning work accordingly to meet TAT on regular business requirements
- Helping and clearing the doubts to the Closing agents in order to achieve their daily targets easily
- Giving Process training and mentoring to the newly joined team members
- Sending daily reports to the management like team attendance report, team production reports, quality reports
- Scrubbing and assigning the files to all the team members
- Make sure all the files processed & closed successfully within the TAT
- Examine the documentation such as mortgage liens judgments easements plat books maps contracts and agreements to verify factors such as property's legal descriptions ownership or restrictions
- Assisting team members with their queries including training and providing feedback by Sample Reviews
Senior Specialist
Concentrix Daksh India Pvt Ltd
12.2016 - 08.2019
- Assisting team members with their queries including training and providing feedback by Sample Reviews
- Clearing day to day emails on priority received from the clients
- Monitoring the team and daily work on absence of Team Lead
- Preparing Management Reports
- Attending Customers calls and U.S
- Counterparts
- Answering Client Emails on priority basis
- To work on the aged items and to close them with continuous interaction with the concerned team
- Monitoring Volume and assigning work accordingly in order to meet TAT on regular business requirements
- Preparing EOD Reconciliation and AOM reports
- Team assignments and work allocation were designated equally among peers
- Effective utilization of reports available in Core Analytics in driving results
Education
Master of Commerce - Accounting And Finance
APS College of Commerce & Management
05-2015
Bachelor of Commerce - Accounting And Finance
Govt RC College of Commerce And Management
Bengaluru, India05-2013
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
People management
MS Word, Powerpoint
Advanced Excel
Good Communication
Presentation Skills
Flexible
Quality improvement
Good Training Skills
Achieving Targets
Maintaining Quality
Accomplishments
- Received Moder Award for clearing huge backlogs with 100% quality on LM Claims Process.
- Successfully completed Cradle to grave training on Property Preservation process for 14 team members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Streamlined the process and achieved quality target with accuracy and efficiency.
- Maintained an efficiency and productivity as per management requirement.
- Maintained 99% quality throughout the tenure.
Personal and professional skills
- Effective Communication
- Conflict Resolution
- Decision Making
- Flexible
- Problem Solving and Critical Thinking
- Best in achieving Targets and maintaining Quality
- Delegation and Empowerment
- Coaching and Monitoring
Father name
Nagendra Rao
Total years of experience
Total 8.5 years (Team Lead 4 Years)
Timeline
Team Leader
Moder Solutions India Pvt Ltd
02.2022 - Current
Team Leader
First Source India Solutions Pvt Ltd
08.2019 - 02.2022
Senior Specialist
Concentrix Daksh India Pvt Ltd
12.2016 - 08.2019
Master of Commerce - Accounting And Finance
APS College of Commerce & Management
Bachelor of Commerce - Accounting And Finance
Govt RC College of Commerce And Management