Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Ravjot Kaur

Delhi
Ravjot Kaur

Summary

Versatile Professional with 10+ years of experience , including 1 year in IT Project Management (Mulesoft & Salesforce Integrations), 4 years of experience as an RPA Automation Architect ,4 years of experience as a BluePrism & UIpath Developer & 1 year of experience in International Customer Service. Counted on to manage challenging clients & has a positive approach & consistent encouragement.

Overview

10
years of professional experience
1
Certification

Work History

NTT DATA

Project Manager
08.2023 - Current

Job overview

    Responsibilities as Project Manager: -

    • Handling Mulesoft Integrations with Salesforce projects with average of 5 team members.
    • Performance Monitoring
    • Leadership & Teamwork
    • Preparing & Maintaining Project Estimates
    • Preparing & Maintaining Gantt Chart
    • Retrospection meetings
    • Managing the project timelines
    • Risk Management
    • Developed & implemented Project Roadmaps & Milestones
    • Build relationships with the Client team to quickly understand the requirements & business
    • Accountable for escalations received by client.
    • Maintain relationships with external vendors and contractors throughout the project lifecycle.
    • Created an effective risk management plan that identified, assessed, and mitigated risks to the project
    • Managed client expectations to ensure stakeholders were kept informed and up-to-date with project progress
    • Created and maintained project schedules that identified tasks, dependencies, and timelines
    • Utilized Agile methodology and tools to ensure a successful product launch
    • Led and managed cross-functional teams to ensure successful project delivery
    • Led weekly progress meetings with stakeholders to keep them informed of project progress and to address any issues
    • Managed internal communication to ensure all team members were on the same page

Apisero

Lead Architect
05.2023 - 08.2023

Job overview

  • Working as a Client facing Architect lead for UiPath Projects.
  • Guiding the Automation team in implementing complex solutions
  • Design the RPA project
  • Performing Code Reviews
  • Ensure Best Practices are being followed.

Ericsson

Automation Architect
01.2022 - 02.2023

Job overview

  • Working with Business analyst and SME for Discovery & Feasibility analysis
  • Experience in Designing Solution Design Documents & Creating HLD
  • Guiding the team to perform the tasks by ensuring reusability, maintainability & scalability
  • Coordinate with Business team on progress to close any gaps in the requirement
  • Develop an Automation Design for the project
  • Collaborating VM requirements as per the use cases
  • Getting users ready for development after AMB Approval
  • Doing Code Reviews
  • Leading the Scrum calls in absence of Scrum Master
  • Highlighting Impediments /Blockers in Pre-Requisite Stage
  • Maintaining Feasibility Checklist
  • Work with Multiple teams to achieve Overall goal
  • Ensure Best practices are being followed by developer while building a code.

Ericsson

Automation Engineer
06.2019 - 01.2022

Job overview

  • Integrating & Testing the Automation
  • Experience on using Blue Prism & UiPath for Automations
  • Working on test procedures and Scenarios for the pre-UAT Phases
  • Conduct UAT for the Business Case
  • Making the automation Go Live
  • Monitoring the automation in Hypercare Period
  • Making required business or Logic changes during Hypercare Period
  • Implementing change Requirements supporting a structured change control process.

Barclays India

Blue Prism Developer
01.2016 - 05.2019

Job overview

  • Design & develop Blue Prism Robotic Process Automation solutions in accordance with best practices
  • Create reusable assets for RPA Projects
  • Troubleshoot, debug and evaluate process automations
  • Designing SDD & PDI
  • Object and Process design and development
  • Testing the automation process, Live proving the automation solution.

Barclays India

Process Advisor
03.2015 - 12.2015

Job overview

  • Handling inbound Barclays Online banking customer calls and queries, with a focus on the first-time resolve
  • Dealing with Branch Staff for customer Account maintenance
  • Maintaining customer satisfaction and delivering excellent customer service whilst maintaining call quality at all times
  • Marketing applications like pingit and mobile banking to enhance digital banking user experience
  • Excellent in handling client complaints and deriving solution for client satisfaction.

IBM India

Technical Support Executive
07.2014 - 03.2015

Job overview

  • Handling inbound B2B Client Calls for Software Installations, Outlook Issues and OS Bugs
  • Managing service requests and incidents and routing them to respective departments
  • Analysed customer reported information to identify problems and Initiate follow up on customer's behalf for timely resolutions to the problem.

Education

Sharda University
Greater Noida

Bachelor of Technology from Electronics and Communication Engineering
04.2014

University Overview

Skills

  • Project Management
  • Project tracking
  • Strategic Planning
  • Project Scheduling
  • Schedule Management
  • Client Relations
  • Customer Relations
  • Stakeholder Communications
  • Staff Management
  • Work flow planning
  • Risk Management
  • Document Management
  • Scope Management
  • Cross-Functional Collaboration
  • Agile Methodology
  • Performance Evaluations
  • JIRA Tracking
  • Blue Prism
  • UIPath

Certification

Blue Prism Developer AD01

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Timeline

Project Manager
NTT DATA
08.2023 - Current
Lead Architect
Apisero
05.2023 - 08.2023
Automation Architect
Ericsson
01.2022 - 02.2023
Automation Engineer
Ericsson
06.2019 - 01.2022
Blue Prism Developer
Barclays India
01.2016 - 05.2019
Process Advisor
Barclays India
03.2015 - 12.2015
Technical Support Executive
IBM India
07.2014 - 03.2015
Sharda University
Bachelor of Technology from Electronics and Communication Engineering
Ravjot Kaur