Ravleen Kaur
Toronto
Summary
Experienced Key Holder Supervisor skilled in managing daily operations, employees, and customer satisfaction. Demonstrates strong leadership, problem-solving, and decision-making abilities. Proven track record of driving revenue growth and operational efficiency. Implements strategies to enhance productivity and foster team cohesion.
Overview
3
3
years of professional experience
Work History
Key Holder Supervisor
Nike
Vaughan
10.2023 - 10.2024
- Tracked sales data to ensure accurate inventory levels.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Coached staff on strategies to enhance performance and improve customer relations.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Handled customer inquiries and complaints with professionalism and patience.
- Captured customer information to maximize future clientele opportunities.
- Collaborated with management to determine key tasks and delegate to staff members.
- Supported the Store Manager in daily operations activities as needed.
- Created promotional displays that increased visibility of merchandise.
- Supervised cashiers during peak hours of operation.
- Partnered with store leadership team to learn and understand management processes and reports.
- Implemented loss prevention measures to protect against theft and fraud.
- Conducted regular team meetings to discuss progress and challenges.
- Provided employees with feedback on job performance.
Team Lead Sales Associate
Zara
Toronto
09.2021 - 09.2023
- Developed and implemented strategies to increase sales productivity.
- Provided leadership, guidance, and direction to team members.
- Resolved customer complaints quickly and efficiently.
- Assisted customers with product selection based on their needs and budget.
- Demonstrated outstanding communication skills when interacting with both internal teams and external customers alike.
- Established efficient processes for tracking orders from start to finish.
- Utilized strong problem solving abilities when resolving conflicts between employees or customers.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Education
Associate of Applied Science - International Business
Seneca College
Toronto, Canada 01-2021
Bachelor of Arts - Fashion Design
Lovely Professional University
Punjab , India01-2019
Skills
- Customer Service Management
- Employee Scheduling
- Store operations
- Cash Handling
- Opening and closing coordination
- Team member development
- Safety enforcement
- Workplace Safety
- Promotional Campaigns
- Daily Reporting
- Marketing initiatives
- Store recovery processes
- Sales quotas
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Punjabi
Upper Intermediate (B2)
B2
Timeline
Key Holder Supervisor
Nike
10.2023 - 10.2024
Team Lead Sales Associate
Zara
09.2021 - 09.2023
Associate of Applied Science - International Business
Seneca College
Bachelor of Arts - Fashion Design
Lovely Professional University
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