Ravneet Kaur Mander
Brampton,ON
Summary
Dynamic Dispatch Manager with 6 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
8
8
years of professional experience
Work History
Dispatcher
Walmart
10.2024 - 01.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
Dispatch Manager
Blackbird Transportation
01.2022 - 09.2024
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized delivery routes.
- Monitored and tracked dispatch communication systems.
- Managed customer accounts and invoicing.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Dispatch Coordinator
D4 Logistics
10.2018 - 12.2021
- Responded to high volume of phone and email requests to provide logistics information.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Managed customer accounts and invoicing.
- Monitored flow of paperwork and directed information to appropriate departments.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
- Monitored and tracked dispatch communication systems.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Planner
Metro Logistics Inc.
04.2018 - 09.2018
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
Receptionist
Punjab Tax Solutions
09.2017 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
General Laborer
Amazon
10.2016 - 08.2017
- Assisted team members with tasks that require group effort.
- Increased productivity with effective communication and collaboration among team members.
Education
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
04.2018
Skills
- Transportation knowledge
- Workflow Planning
- Route Planning
- Phone dispatch
- Customer Communication
- Staff Training and Development
- Fleet maintenance
- Supply Chain Understanding
- Multiple project coordination
- Daily reports
- Employee Performance Reviews
- Employee time records
- Maintenance recordkeeping
- Environmental awareness
- Manpower planning
- Decision-Making
- Customer Service
- Prioritizing calls
- Schedule Management
- Paperwork Processing
- Effective Communications
- Data Entry
- Route Planning and Adjustment
- Microsoft Office
- Updating logs
- Customer Relationship Management
- Dispatch Recordkeeping
- Customer File Maintenance
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Effective Communication
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Dispatcher
Walmart
10.2024 - 01.2025
Dispatch Manager
Blackbird Transportation
01.2022 - 09.2024
Dispatch Coordinator
D4 Logistics
10.2018 - 12.2021
Planner
Metro Logistics Inc.
04.2018 - 09.2018
Receptionist
Punjab Tax Solutions
09.2017 - 04.2018
General Laborer
Amazon
10.2016 - 08.2017
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
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