RAVNI Chowdhury
NEW DELHI
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Advisor II,TECHNICAL SUPPORT
CONCENTRIX DAKSH SERVICES INDIA PVT LTD
GURUGRAM
11.2023 - Current
- Maintained relationships with existing customers while seeking out new business opportunities.
- Leveraged web-based advising software or other technologies to support student success.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Delivered products to customer locations on time.
- Provided excellent service and attention to customers through phone conversations.
Customer Service Executive
TECH MAHINDRA
NOIDA
08.2021 - 05.2022
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Set up and activated customer accounts.
- Updated databases with new and modified customer data.
- Processed orders accurately and efficiently in accordance with company policies.
- Explained benefits and advantages of different product and service offerings to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Increased customer buy-in of loyalty programs and facilitated smooth signups to support revenue development objectives.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Organized structure of customer service department to optimize coverage for expected demands and enhance response efficiency.
Customer Service Representative
BREAKTHROUGH SOLUTIONS (Sharp process)
NOIDA
01.2011 - 01.2013
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Prevented key account losses by researching discrepancies and correcting problems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Consulted with customers to resolve service and billing issues.
- Took special orders in person and over telephone, generating additional revenue every month.
- Made outbound calls to obtain account information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls, chats and emails to facilitate customer service.
Technical Support Representative
WIPROSPECTRAMIND
NEW DELHI
06.2003 - 03.2004
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Created reports on customer complaints and feedback for management review.
- Diagnosed system errors and implemented solutions to resolve them.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Analyzed data from customer surveys to identify trends in customer needs and requests.
- Demonstrated advanced product knowledge to solve customer issues.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Developed and maintained strong relations with customers to meet quality expectations.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Monitored support activity trends to create problem resolution and solution reports.
Education
Bachelor of COMMERCE - Accounting And Finance
CCS UNIVERSITY
MEERUT,UTTAR PRADESH03-2005
High School Diploma -
CITY VOCATIONAL SCHOOL
MEERUT,UP03-2002
GED -
CITY VOCATIONAL SCHOOL
MEERUT,UP03-2000
Skills
- Relationship Building
- Employer Relations
- Critical Thinking
- Decision-Making
- Problem-Solving
- Listening Actively
- Vocational Problem Identification
- Attention to Detail
- Records Maintenance
Timeline
Advisor II,TECHNICAL SUPPORT
CONCENTRIX DAKSH SERVICES INDIA PVT LTD
11.2023 - Current
Customer Service Executive
TECH MAHINDRA
08.2021 - 05.2022
Customer Service Representative
BREAKTHROUGH SOLUTIONS (Sharp process)
01.2011 - 01.2013
Technical Support Representative
WIPROSPECTRAMIND
06.2003 - 03.2004
Bachelor of COMMERCE - Accounting And Finance
CCS UNIVERSITY
High School Diploma -
CITY VOCATIONAL SCHOOL
GED -
CITY VOCATIONAL SCHOOL