Rayba Baijal

• Manage operational aspects of projects, ensuring quality, accuracy, and timeliness
• Provide effective support to Project Managers, Account Managers, and bidding teams
• Coordinate with internal and external teams throughout the project lifecycle

Key Projects & Achievements:

• Define Processes and Documentation: Streamlined project workflows by developing and documenting comprehensive Standard Operating Procedures (SOPs), leading to a 15% increase in team efficiency
• Spearheaded team knowledge-sharing sessions on best practices, resulting in a 20% improvement in project quality
• Mentored and trained new team members, fostering a culture of continuous learning and development
• Main contact for Adelphi Real World Projects: Owned over 75 Adelphi Real World projects in 2021-2023
• Built strong client rapport through proactive communication, anticipating needs, and proposing innovative solutions
• Actively participated in project meetings, contributing valuable insights, and ensuring project alignment
• Championed a culture of open communication and collaboration, fostering a highly engaged and productive team.

• Analyzed stocks and identified profitable investment opportunities
• Developed investment models and screening tools
• Provided updates on stock earnings and valuations.

• Identified and partnered with businesses for insurance vertical growth
• Established strategic partnerships and increased top-line by 37%
• Managed client communication and project execution.

• Managed online quantitative and qualitative studies from end-to-end
• Developed fieldwork tactics, recruited participants, and monitored progress
• Managed complex studies involving diverse methodologies and multiple markets
• Worked with accounts like Pfizer, J&J, GSK and also IQVIA.

• Operational Excellence: Ensured every project not only met but exceeded client expectations and profitability (revenue and margins), while maintaining unwavering quality, accuracy, and timeliness
• Bid-Winning Support: Provided responsive and effective support to Account Managers and the bidding team throughout the proposal and bidding stages, enabling swift proposal progress and securing project wins
• Collaborative Conductor: Led cross-functional teams, including internal and external programmers, translators, data processors, and agencies, to seamlessly orchestrate projects from inception to completion.

• Data Detective: Unraveling the mysteries of online research, I managed quantitative and qualitative studies, exceeding client expectations with my meticulous approach to quality and deadlines
• Recruitment Maestro: With a flick of my wrist (well, perhaps a few clicks), I conjured the perfect participants for each study, ensuring diverse and representative samples
• No fieldwork stone went unturned under my watch! Project Orchestrator: From the initial briefing to the final honorarium, I conducted studies like a symphony, coordinating resources, monitoring progress, and ensuring every note hit just right
• Complexity Conqueror: I navigated patient records, client lists, multi-party WebEx sessions, and international collaborations with ease, delivering insights that shone a light on even the most challenging research questions.

• Consistently met or exceeded strike rates and targets
• Developed and implemented training programs for new agents, ensuring consistent quality and adherence to project protocols
• Proactively identified and addressed potential fieldwork issues, minimizing disruptions, and maintaining project timelines
• Provided comprehensive statistical reports for management, enabling data-driven decision-making and project optimization.

• Conducted B2B and B2C research
• Demonstrated proficiency in Nebu platform
• Consistently met or exceeded strike rates and targets.