Rayees Ahmad Bhat
Gurdaspur
Summary
To grab the heights of success throughout via my skills and potential. A position that will compliment my knowledge to the real world application. To enter into a long term relationship with the organization that I will work for and to prove myself as an everlasting asset to the organization that will invest and count on me.
Overview
9
9
years of professional experience
Work History
Service Manager
Royal Enfield - Ajit Motors
04.2025 - Current
- Oversaw service operations, ensuring adherence to quality standards and customer satisfaction.
- Developed training programs for service staff, enhancing team performance and efficiency.
- Implemented process improvements, reducing turnaround times for service requests.
- Managed inventory levels for spare parts, ensuring availability for timely repairs.
Service Manager
Royal Enfield India Ltd.
02.2020 - 02.2025
- Increased customer engagement through strategic plans targeting high-potential markets.
- Oversaw service department staff performance, ensuring optimal productivity and efficiency.
- Developed attractive service schemes to encourage customer workshop visits.
- Educated customers on service benefits, promoting early engagement for renewals.
- Supported spare parts management, enhancing collaboration across various teams.
Floor Supervisor
Royal Enfield - ZMR Automobiles
09.2018 - 01.2020
- Ensured safety and quality standards were met during daily operations.
- Developed team members' workflow efficiency through training and mentorship initiatives.
- Streamlined inventory management, coordinating effectively with suppliers for stock availability.
- Enhanced productivity by implementing strategic process improvements on the floor.
- Addressed performance issues promptly to maintain smooth operational flow.
Service Advisor
Royal Enfield - ZMR Automobiles
02.2017 - 08.2018
- Enhanced customer satisfaction through efficient inquiry resolution and issue management.
- Optimized technician scheduling by coordinating service appointments effectively.
- Improved follow-up processes by maintaining detailed customer interaction records.
- Streamlined departmental efficiency through collaboration with service team on workflows.
Education
Bachelors of Commerce -
University of Kashmir
Srinagar, India12th (Intermediate) - Commerce
Jammu & Kashmir Board of School Education
Srinagar, IndiaSkills
- Staff Management
- Strategic planning
- Marketing Management
- MS Office Suite
- Cash Flow analysis
- Strong team orientation
- Data Structures
- Email Automation
- Data Visualization
- Data Analysis
- Job inspections
- Improvement initiatives
Languages
English
Urdu
Arabic
Kashmiri
Softwares
- MS Office - Very Good
- Tally Prime - Very Good
- Excellon - Excellent
- Micro Soft Dynamics - Excellent
Personal Details
- Date of Birth: 1994-11-07
- Marital Status: Unmarried
- Permanent Address: Village Namblan District: Baramulla State: Jammu & Kashmir, India 193101
Timeline
Service Manager
Royal Enfield - Ajit Motors
04.2025 - Current
Service Manager
Royal Enfield India Ltd.
02.2020 - 02.2025
Floor Supervisor
Royal Enfield - ZMR Automobiles
09.2018 - 01.2020
Service Advisor
Royal Enfield - ZMR Automobiles
02.2017 - 08.2018
12th (Intermediate) - Commerce
Jammu & Kashmir Board of School Education
Bachelors of Commerce -
University of Kashmir