Rayeesha M
Customer Service Expert
Nagercoil
Summary
Desiring an opportunity that capitalizes on strong technical abilities and interpersonal skills to drive successful collaboration
Overview
3
3
Languages
6
6
years of professional experience
Work History
Senior Customer Associate
Allianz Services India
2023.03 - Current
- Handled high-volume incoming calls throughout Australia, providing timely roadside assistance to customers.
- Assessed customer needs by efficiently gathering information for effective service fulfillment.
- Generated operational reports from call disposition management to support performance tracking.
- Delivered premium roadside assistance tailored for high-end vehicle owners, enhancing overall customer loyalty.
- Mentored junior associates, fostering skill development and team collaboration.
Transaction Analyst
Phykon Solutions Trivandrum
2020.11 - 2023.03
- Managed transactions for incoming materials to ensure accurate inventory levels.
- Forecasting financial objectives in order to develop business.
- Entering the data in the computer database (SAP) and make sure the data is accurate and complete.
- Maintained proper records of the database.
Business Development Executive
Acuwin Innovations Pvt Ltd
2019.01 - 2020.01
- Recruited and trained candidates.
- Have done documentation work and presentation, explaining the workflow of projects.
- Facilitated project outsourcing to enhance operational efficiency.
Customer Service Executive
Om Innovations
2014.08 - 2015.10
- Resolved escalated client issues through effective communication and problem-solving.
- Cultivated relationships with key clients and vendors, enhancing community engagement and support.
- Resolved customer inquiries and provided product information to enhance satisfaction.
- Managed high-volume calls efficiently, ensuring timely responses to customer concerns.
- Collaborated with team members to streamline processes and improve service delivery.
Education
Bachelors of Engineering - Electronics & Communication
Anna University
2014-01
Skills
Order processing and management
Financial strategy development
Team coordination
Communication proficiency
Order to cash cycle management
Quote preparation
Excel advanced techniques
Tally 90 knowledge
SAP software skills
Crisis management expertise
Documentation of calls
AI-driven business analysis
Multitasking effectiveness
Timeline
Senior Customer Associate
Allianz Services India
2023.03 - Current
Transaction Analyst
Phykon Solutions Trivandrum
2020.11 - 2023.03
Business Development Executive
Acuwin Innovations Pvt Ltd
2019.01 - 2020.01
Customer Service Executive
Om Innovations
2014.08 - 2015.10
Bachelors of Engineering - Electronics & Communication
Anna University