Rayla Hashmi
Al Karama
Summary
With a proven track record at WNS GLOBAL PVT LTD, I enhanced customer service efficiency by 10% through strategic operations and quality assurance. My expertise spans from front desk operations to digital marketing, blending customer service excellence with Google Ads proficiency. Achieved a 95% satisfaction rate, showcasing my multitasking and client relations skills.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
3
3
years of professional experience
Work History
Senior Associate Operations (Strategist)
WNS GLOBAL PVT LTD
02.2023 - Current
- Developed and executed strategies for customer service optimization, resulting in a 10% increase in efficiency
- Collaborated with cross-functional teams to streamline operations and improve workflow processes
- Implemented quality assurance measures to ensure compliance with industry standards
Front Desk Associate
Savoy Suites
10.2021 - 01.2023
- Served as the primary point of contact for guests, greeting visitors warmly and managing inquiries to ensure a welcoming experience
- Handled check-in and check-out procedures, efficiently processing guest information and ensuring accuracy
- Managed customer inquiries and complaints with a positive attitude, achieving a 95% customer satisfaction rate
- Coordinated with housekeeping and maintenance teams to meet guest requirements promptly
Education
12th -
Open School
10th -
Central Board of Secondary Education
Skills
- Front Desk Operations
- Customer Service
- Digital Marketing
- Google Ads
- Administrative Support
- Multitasking
- Client Relations
Languages
- English
- Hindi
- Urdu
Hobbies and Interests
- Volunteering: Feeding and helping the needy
- Animal Welfare: Supporting stray animals
- Personal Interests: Watching Pakistani dramas
Personal Information
Date of Birth: 08/02/00
Father'sname
Mr. S.M. Sohail
Languages
Hindi
First Language
English
Advanced (C1)
C1
Urdu
Upper Intermediate (B2)
B2
Disclaimer
I declare that the above information mentioned by me is correct in my best knowledge and understanding.
Timeline
Senior Associate Operations (Strategist)
WNS GLOBAL PVT LTD
02.2023 - Current
Front Desk Associate
Savoy Suites
10.2021 - 01.2023
12th -
Open School
10th -
Central Board of Secondary Education
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