Raymond Gordon
North Webster
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
2008
2008
years of post-secondary education
Work History
Powder operator
Dairy farmers of America
Goshen
08.2020 - 01.2024
- Operated dairy processing equipment to ensure smooth production lines.
- Monitored product quality during processing for compliance with standards.
- Maintained cleanliness and organization of work area for safety and efficiency.
Janitorial Lead
Diversified Maintenance Services
Milford
02.2018 - 07.2019
- Supervised cleaning staff to ensure adherence to company standards.
- Conducted regular inspections to maintain cleanliness and safety protocols.
- Trained new employees on cleaning procedures and equipment usage.
Warehouse Forklift Operator
Walmart
Garrett
08.2012 - 07.2017
- Operated forklifts to move merchandise throughout the warehouse efficiently.
- Loaded and unloaded trucks while following safety protocols consistently.
- Stacked and organized products in designated storage areas for easy access.
- Ensured compliance with company policies and procedures during all operations.
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Processed orders by picking products from shelves within the warehouse.
- Operated forklift to transport goods throughout warehouse.
Customer Service Representative
Fabric clean
Fort Wayne
05.2007 - 01.2015
- Managed customer inquiries through phone, email, and in-person interactions.
- Resolved product issues by coordinating with cleaning teams and logistics staff.
- Provided clear instructions on fabric care and cleaning services to customers.
- Maintained accurate records of customer interactions and transactions in the system.
- Educated clients on service options, promoting effective communication and understanding.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Wayne High School
Fort Wayne, INSkills
- Equipment operation
- Quality assurance
- Safety compliance
- Warehouse management
- Customer relationship management
Timeline
Powder operator
Dairy farmers of America
08.2020 - 01.2024
Janitorial Lead
Diversified Maintenance Services
02.2018 - 07.2019
Warehouse Forklift Operator
Walmart
08.2012 - 07.2017
Customer Service Representative
Fabric clean
05.2007 - 01.2015
Wayne High School