Raymond Leonard
Bangalore
Summary
Dynamic Customer Service Associate at FirstSource Solution Limited, recognized for enhancing customer satisfaction through effective issue resolution and in-depth product knowledge. Proven ability to train new associates and collaborate with teams, leveraging strong communication and attention to detail to achieve commendable feedback and foster client loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Associate (CSA)
FirstSource solution limited
Bangalore
12.2022 - 04.2025
- Managed customer complaints with expertise, leading to satisfactory results and commendable feedback.
- Preserved in-depth product knowledge, supplying reliable information to customers.
- Collaborated with team members to enhance service delivery standards.
- Educated customers on product features and benefits during interactions.
- Trained new associates on operational procedures and customer service best practices.
- Facilitated customer communication by addressing concerns rapidly and notifying supervisor of major issues.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Bachelor's - business management
Global Tech Institution Of Management
Delhi, India06-2024
Diploma - business management
Global Tech Institution Of Management
Delhi, India06-2021
SSLC -
Infant Jesus High School
Bangalore, Karnataka07-2020
Skills
- Client support
- Customer issue resolution
- Client management
- Product knowledge
- Dispute mediation
- Attention to detail
- Effective communication
- Collaborative teamwork
- Adaptability
- MS- Office (Word/ Excel/ PowerPoint)
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
kannada
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Hobbies
- Snooker
- Football
- Badminton
Personal Information
- Name : Raymond Leonard
- Date of Birth : 07/01/2003
- Father's Name : D. Leonard Inba Kumar
- Gender : Male
- Marital Status : Unmarried
- Nationality : Indian
Timeline
Customer Service Associate (CSA)
FirstSource solution limited
12.2022 - 04.2025
Bachelor's - business management
Global Tech Institution Of Management
Diploma - business management
Global Tech Institution Of Management
SSLC -
Infant Jesus High School