Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
2
2
years of professional experience
Work History
Process Associate
Gallagher Centre of Excellence
11.2022 - 11.2023
Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Participated in regular team meetings, contributing valuable insights toward process enhancements.
Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Process Analyst
Gallagher Centre of Excellence
12.2023 - Current
Conducted walk-through demonstrations of proposed process changes.
Produced SOPs outlining process steps and Assisted in creating FMEA and process flow charts.
Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
Increased efficiency and team performance by implementing actionable process improvements.
Senior Process Analyst: Talent Acquisition Global Support at Gallagher Centre of ExcellenceSenior Process Analyst: Talent Acquisition Global Support at Gallagher Centre of Excellence