Rayzel Diaz
Bldg. No. 6 Zone 45 Street 635, Doha
Summary
Results-driven logistics professional with over 8 years of experience in customer service and expediting within fast-paced supply chain environments. Proven ability to manage end-to-end communication between customers, suppliers, and internal teams to ensure timely delivery of goods and resolution of service issues. Skilled in order tracking, delay mitigation, and logistics coordination, with a strong focus on accuracy, responsiveness, and customer satisfaction. Adept at using logistics tracking tools and CRM platforms to monitor orders, manage exceptions, and support continuous improvement initiatives. Exceptional time management abilities and analytical skills have consistently contributed to meeting tight deadlines and achieving objectives in a fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Expeditor
Kuehne + Nagel WLL
02.2022 - Current
- Take responsibility for the day to day running of the operation whilst implementing company policy decisions, operating within, and reviewing Quality Procedures.
- Maintain EDI panel and trigger status codes.
- Pricing and quotation
- Proactively ensures that Customer satisfaction is achieved by solving problems efficiently and satisfactorily.
- Ensure strict credit control guidelines.
- Establish effective communication and relationship with customer, contractors, and national + international colleagues.
- Timely invoicing and collection as well as booking necessary invoice from subcontractors on time as per the KPI's.
- Monitor and follow up on purchase orders and shipments to ensure on-time delivery.
- Communicate with vendors, supplier, and shipping lines to expedite delivery or resolve shipping issues.
- Track the status of incoming and outgoing shipments.
- Proactively identify and resolve any delays or bottlenecks in the supply chain.
- Ensure all necessary shipping and customs documentation is complete and accurate.
- Prepare and maintain regular reports on delivery performance, delays, and exceptions.
- Ensure shipments comply with international trade laws, transport regulations, and company policies.
BROKERAGE COORDINATOR
All Transport Network Inc.
08.2020 - 09.2021
- Efficiently managed comprehensive Import Customs Clearance operations for diverse cargo categories, including machinery, spare parts, textiles, IT and telecommunications equipment, furniture, luxury goods, medical supplies, industrial lubricants, entertainment products, food additives, and consumer beauty items, sourced globally.
- Handled the day-to-day cash flow of customs processors.
- Encourage and promote rapport and teamwork with colleagues.
- Regularly submit required report based on standard sets.
- See to it that customer complaints and claims are addressed professionally and in timely manner.
- Review and ensure that carriers' invoices and other 3rd party service providers are reviewed and endorsed promptly for approval by Finance Dept.
BROKERAGE ASSISTANT
All Transport Network Inc.
01.2018 - 07.2020
- Responsible in providing reliable updates for the status of shipments, prepares billing for client and payments for shipping lines / forwarders to facilitate releasing of cargo.
- Receive and review shipment documents correctness like AWB / BL, Commercial Invoice, Packing List and COO.
- Check arrival details of shipments and berthing of vessel from the shipping lines and/or consolidators.
- Provide regular and timely update to consignee on the status of their shipments. This is from filing of entry, releasing, and up to delivery. Thus, closely coordinate with the Customs Representative for updates.
- Closely coordinate with the Brokerage coordinator/ Supervisor to whom the filing of customs entry shall be assigned.
CUSTOMER SERVICE
Crosstrans Cargo Services Inc.
07.2016 - 09.2017
- Checking and inquire rates to agents and consolidators.
- Sending quotations to client
- Arrange booking to its nominated carrier and or Forwarder.
- Communicate oversea colleague to monitor and ensure that shipment is on schedule.
- Handles import customs clearance at the Bureau of Customs.
- Providing timely updates to customer from departure to arrival at destination.
- Ensure accurate billing and dispatching of documents on timely manner.
Education
Bachelor of Science - Customs Administration
Calamba Doctors College
Manila, Philippines01.2016
MBA - Logistics & Supply Chain Management
Philippine Christian University
Manila, Philippines10-2025
Certification
Philippines Customs Broker Licensure, Manila, Philippines, 2018
Notable Accomplishments
- Project Coordinator for 2022 FIFA shipment and handled the project of the one most valuable supplier of the event, Import and Export. (Air, Sea, and Land)
- Handling the Global Accounts of KN Sea freight Department.
- Handled VIP client of All Transport Network Inc.
- Increased revenue for the company by handling multiple accounts aside from VIP client and project cargo to avoid cost of additional manpower.
- Worked on cost saving projects for the company by implementing new procedures and system.
- Promoted from Brokerage Assistant to Brokerage Coordinator in span of two (2) years.
Personal Information
- Date of Birth: May 24, 1996
- Nationality: Filipino
- Marital Status: Single
Licensed Passe
Philippines Customs Broker Licensure
2018 Board Passer
LICENSED
PHILIPPINES CUSTOMS BROKER LICENSURE
2018 Board Passer
Timeline
Expeditor
Kuehne + Nagel WLL
02.2022 - Current
BROKERAGE COORDINATOR
All Transport Network Inc.
08.2020 - 09.2021
BROKERAGE ASSISTANT
All Transport Network Inc.
01.2018 - 07.2020
CUSTOMER SERVICE
Crosstrans Cargo Services Inc.
07.2016 - 09.2017
Bachelor of Science - Customs Administration
Calamba Doctors College
MBA - Logistics & Supply Chain Management
Philippine Christian University
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