Razia Ahmed
Bangalore
Summary
Dynamic Systems Administrator with a strong background at Danone, adept at incident management and asset oversight. Proven ability to enhance team collaboration and communication, while effectively managing multiple tasks. Skilled in Tally ERP 9 and committed to achieving organizational goals through strategic project coordination and a robust work ethic.
Overview
10
10
years of professional experience
Work History
Associate, Systems Administration
Danone
Bangalore
Current - Current
- Collaborated with BT team.
- Currently engaged in Asset Management team.
- Managed incidents, changes, and problems effectively.
Backup Administrator
TE Connectivity
Bangalore
01.2018 - 11.2021
- Resolved customer issues during calls.
- Produced accurate reports.
- Handled ticket management efficiently.
- Conducted fundamental troubleshooting tasks.
Dispatcher (WLM)
IBM India PVT LTD
08.2016 - 12.2017
- Assigned tickets to planners within the team.
- Updated managers by downloading and sharing reports.
- Provided managers with daily report updates.
- Led team discussions on daily ticket management and process improvements.
Process Executive
Infosys BPO Ltd
Bangalore
01.2013 - 12.2014
- Implemented Material Requirement Plan on client platforms.
- Initiated work on online report after downloading shortage data.
- Monitored system for part availability and entered updates in client online Forecast Response Tool.
- Modified request schedules to ensure compliance with deadlines.
- Ensured timely acquisition of parts by checking with clients for immediate needs.
- Managed cost maintenance for debit transactions.
- Conducted training sessions for new employees.
- Supported team in times of urgent absences.
- Coordinated daily discussions to enhance team understanding of process changes.
- Served as Process Executive for Order Management team at Infosys BPO, Bangalore.
Education
B.Com -
Sri Sai Sathya Narayana College
Bangalore01.2012
12TH Std. -
Amara Jyothi Pre-University College
Bangalore01.2008
10TH Std. -
Hilal High School
Bangalore01.2006
Skills
- Skilled in using Tally ERP 9 for accounting
- Proficient in Windows 98
- Proficient in Windows 2000
- Proficient in Windows XP
- Effective verbal communication
- Effective team collaboration
- Proficient in managing stress effectively
- Experience in managing elevated duties
- Strong work ethic
- Goal-focused
- Adaptable learner
- Effective organizational skills
- Proficient in managing multiple tasks
- Project coordination
Key Strengths And Skills
- Good Communication Skills Verbal as well as Written
- Ability to co-operate and work effectively as part of team
- Ability to work effectively under pressure
- Ability to take up higher responsibilities and handle it efficiently
- Hardworking and Result Oriented with a quest and zeal to learn new things and undertake challenging tasks
- Well Organized and Comfortable Working in multi task Project Oriented Environment
Personal Information
- Date of Birth: 03/17/91
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Urdu
- Kannada
Hobbies and Interests
- Reading books
- Listening songs
Disclaimer
I hereby declare that the above-mentioned information is true to best of my knowledge.
Technical Skills - Platforms Worked
- TALLY ERP9
- Windows 98
- Windows 2000
- Windows XP
Profile
Razia Ahmed, itsmeraziya@gmail.com, raziyashariff1991@gmail.com, +91-7337751947, No 16 6th main, Laljinagar Lakkasandra, Bangalore, Karnataka, 560030
Languages
English
First Language
Hindi
Advanced (C1)
C1
Timeline
Associate, Systems Administration
Danone
Current - Current
Backup Administrator
TE Connectivity
01.2018 - 11.2021
Dispatcher (WLM)
IBM India PVT LTD
08.2016 - 12.2017
Process Executive
Infosys BPO Ltd
01.2013 - 12.2014
B.Com -
Sri Sai Sathya Narayana College
12TH Std. -
Amara Jyothi Pre-University College
10TH Std. -
Hilal High School