Summary
Overview
Work History
Education
Skills
Projects contribution
Languages
Timeline
Generic

Raziya Bhayani

Tampa

Summary

Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer management skills.

Solutions-oriented business analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid sql query writing skills paired with familiarity of visualization tools and techniques.

Overview

22
22
years of professional experience

Work History

System Analyst - Data Migration

Netcracker Technology Corp
10.2022 - Current
  • Worked closely with developers throughout the entire software development life cycle.
  • Collaborated with developers, designers, business analysts, project managers to ensure successful implementation of projects.
  • Organized meetings between stakeholders from different departments to discuss potential solutions/strategies.
  • Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
  • Identified risks associated with sprint goals and worked with the team to mitigate them.
  • Created dashboards using various tools such as JIRA, Confluence to track project progress and milestones.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.

Customer Success Manager

FlexifyMe (Livespire Pvt Ltd)
03.2021 - 09.2022
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Collaborated with cross-functional teams to develop strategies for driving customer success.
  • Implemented feedback loops from customers into product development processes.
  • Provided customer onboarding and training to ensure successful product adoption.
  • Assisted sales team by providing technical expertise during the sales process.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Conducted regular business reviews with customers to understand their needs and adjust strategies accordingly.

Business Analyst / Team Lead / Onsite Coordinator

Mobite Technologies Pvt Ltd
05.2009 - 06.2015
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Developed reports using SQL queries to track progress against key performance indicators.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
  • Provided technical support during user acceptance testing cycles.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
  • Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.

Senior Associate

First Advantage Quest research Pvt Ltd
01.2003 - 01.2005
  • Performed surveillance activities when necessary to gather evidence or observe activity relating to a particular investigation.
  • Organized and maintained detailed case files for all investigations conducted.
  • Utilized public databases to locate persons of interest or obtain additional background information on cases.
  • Assessed credibility of sources through careful review of statements obtained during interviews or interrogations.
  • Researched legal documents such as birth certificates, marriage licenses, divorce decrees, property records to determine facts relevant to investigations.
  • Ran background checks of individuals to obtain data on character, financial status and personal history.

Education

Master of Computer Application - Computer And Information Sciences

Bangalore University
Bangalore
06-2008

Bachelor of Science - Computer Science

Mumbai University
Mumbai
04-2003

Skills

  • Understanding of Java core language
  • J2EE framework
  • RDBMS
  • SQL
  • Linux/Windows
  • Development using IDE like Eclipse
  • JIRA
  • ETL tools
  • SDLC life cycle
  • AGILE methodology
  • Manual and Automatic testing
  • SELENIUM
  • API testing
  • Knowledge on code versioning system like SVN and Git
  • Initial versions of JBoss Application Server
  • Session Initiation Protocol (SIP)
  • Telecom Vertical (BSS processes and VAS)
  • Sprint Planning
  • Workflow Analysis
  • Meeting facilitation
  • Customer interaction
  • Software process management
  • Requirements Gathering
  • Scrum processes

Projects contribution

  • DU, Dubai @Netcracker Technology Ltd, Dec 2022, Present, Business Analyst, Worked as Business Analyst for POC Mapping activities to characterize the Transformation Process for Legacy data, ETL process, Attend meetings and be a part of Client's Blue Printing sessions to understand the legacy systems and processes, Work in requirement gathering and design activities, Create validations for the legacy data to be qualified as good data for transformation, Analyze Fallout reports and work on data quality and quantity of the ETL process
  • Comlink, Canada working for Sprint Mobile (USA) @Mobite Technologies Pvt Ltd, Jun 2014, May 2015, Business Analyst, Worked as Business Analyst to orchestrate upcoming migration events for Sprint Mobile with multiple Vendors, Managed and led product backlog and requirements discussion with business and numerous teams across projects
  • MTN, Nigeria @Mobite Technologies Pvt Ltd, Mar 2012, May 2014, Business Analyst, Spearheaded as Business Analyst at MTN, Nigeria to orchestrate development of SCREAM (Service Creation and Management) platform, Coordinated with OSS/BSS Business Units and Core Network team (SS7, SMSC, USSD integration) to ensure a streamlined requirements management process and orchestrating interface agreements, Conducted training for MTN Team on JSLEE (JAIN Service Logic Execution Environment), Java programming language API for developing and deploying network services
  • Bluedolphin, Canada @Mobite Technologies Pvt Ltd, May 2009, Feb 2012, Business Analyst, Worked as Business Analyst to capture migration business requirements, Conducted regular workshops and meetings with different stakeholders for requirements discussion, Prepared functional requirement specification along with scope and strategy documents for transformation

Languages

English
First Language
Hindi
Advanced (C1)
C1
French
Beginner
A1

Timeline

System Analyst - Data Migration

Netcracker Technology Corp
10.2022 - Current

Customer Success Manager

FlexifyMe (Livespire Pvt Ltd)
03.2021 - 09.2022

Business Analyst / Team Lead / Onsite Coordinator

Mobite Technologies Pvt Ltd
05.2009 - 06.2015

Senior Associate

First Advantage Quest research Pvt Ltd
01.2003 - 01.2005

Master of Computer Application - Computer And Information Sciences

Bangalore University

Bachelor of Science - Computer Science

Mumbai University

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Raziya Bhayani