R.B. VISHNU KUMAR
Chennai
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to handle daily functions and meet customer needs independently—diligent trainer and mentor with exceptional management abilities and a results-driven approach. Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MANAGER
UNLEASH PAINTBALL AND ADVENTURE ZONE PRIVATE LIMITED
03.2022 - Current
- Managing telecasting work
- Managing attendance and team sales report
- Managing Zone accounts and social media handling.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Non-voice Based BPO - Customer Service Associate
SUTHERLAND GLOBAL SERVICES
10.2019 - 10.2021
- Attending escalation apart from taking good chats
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Solved problems with products and services by providing customers with technical support.
- Developed and actualized customer service initiatives to decrease wait times.
Education
Master of Science (CS IT) - Computer Science And Information Yechnology
Sourashtra College, Madurai
Madurai04.2017
Bachelor of Science (Physics) - Physics
Sourashtra College, Madurai
Madurai04.2015
Skills
- Python
- Medical Coding - ICD 10
- CPT
- My SQL
- Oracle (Fundamentals)
- MS office
- Windows 10
- Verbal and written communication
- Time Management
- Team Leadership
Certification
Certified in Fire safety and First Aid Techniques.
Languages
English
Tamil
Sourashtra
Post Grad Project
'MONA - a secure multi-owner data sharing for dynamic groups in the cloud' using JAVA and JAVASCRIPT that emphasized on creation and regulation of authorized channel gateway to access cloud stored data through decryption of an prior encrypted file that demands access by the registered user.
Personal Information
- Father's Name: Mr. R. N. Balasubramanian
- Date of Birth: 11/20/1993
Integrative Skills
- Strong communication skills (written and verbal)
- Training new employees and getting them productive quickly
- Good interpersonal skills with an ability to understand the customer's problem and solving them
Projects
Tetris MU D2AS, Amazon, USA, Customer Service Associate, Amazon is an American multinational technology and it is the largest online marketplace. Here we use CS central to handle the queries of customers and give the solution to the queries. Communicate with customers and resolve their problems and give them the best solution to the customer. Sharing customer queries to the technical team and providing solutions to the customer within the SLA.
Software
MY SQL
ORACLE
Timeline
MANAGER
UNLEASH PAINTBALL AND ADVENTURE ZONE PRIVATE LIMITED
03.2022 - Current
Non-voice Based BPO - Customer Service Associate
SUTHERLAND GLOBAL SERVICES
10.2019 - 10.2021
Master of Science (CS IT) - Computer Science And Information Yechnology
Sourashtra College, Madurai
Bachelor of Science (Physics) - Physics
Sourashtra College, Madurai
Certified in Fire safety and First Aid Techniques.
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