Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Vishnukumar Balasubramanian

Vishnukumar Balasubramanian

anupanadi

Summary

Professional with a strong background in customer service, delivering impactful results. Experienced in handling complex customer interaction with empathy and efficiency, adapt at problem solving. Skilled in communication, fostering collaborative environments as a valued team player. Proficient in conflict resolution, CRM systems, and multi-channel support.

Overview

2023
2023
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Customer Service Executive

HCS India consultants Pvt Ltd
5 2022 - 7 2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
  • Escalated critical customer issues to supervisors to avoid lost revenue and canceled policies
  • Boosted customer retention rates by providing exceptional service and building rapport with clients
  • Managed a high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues
  • Resolved customer billing errors by researching issues in the system, asking open-ended questions, and determining root causes of problems
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients' needs while adhering to company policies
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization

Customer Service Executive

Seltam Technologies
09.2019 - 04.2022
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns and complaints
  • Listened to customer's questions and concerns to provide answers or responses
  • Collected customer information and analyzed customer needs to recommend potential products or services
  • Managed customer service effectiveness by monitoring

Education

Master of Science - Computer Science and Information Tehnology

Sourashtra College
06.2015 - 04.2017

Bachelor of Science - Physics

Sourashtra College
06.2012 - 04.2015

Skills

collaborative environments

conflict resolution

CRM systems

multi channel support

Team Collaboration

Customer engagement

Complaint Handling

Online Chat

email

Technical support

Team training

Software

Php My Sql

Timeline

Customer Service Executive

Seltam Technologies
09.2019 - 04.2022

Master of Science - Computer Science and Information Tehnology

Sourashtra College
06.2015 - 04.2017

Bachelor of Science - Physics

Sourashtra College
06.2012 - 04.2015

Customer Service Executive

HCS India consultants Pvt Ltd
5 2022 - 7 2024
Vishnukumar Balasubramanian