Php My Sql
Vishnukumar Balasubramanian
anupanadi
Summary
Professional with a strong background in customer service, delivering impactful results. Experienced in handling complex customer interaction with empathy and efficiency, adapt at problem solving. Skilled in communication, fostering collaborative environments as a valued team player. Proficient in conflict resolution, CRM systems, and multi-channel support.
Overview
2023
2023
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Executive
HCS India consultants Pvt Ltd
5 2022 - 7 2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Escalated critical customer issues to supervisors to avoid lost revenue and canceled policies
- Boosted customer retention rates by providing exceptional service and building rapport with clients
- Managed a high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues
- Resolved customer billing errors by researching issues in the system, asking open-ended questions, and determining root causes of problems
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients' needs while adhering to company policies
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization
Customer Service Executive
Seltam Technologies
09.2019 - 04.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns and complaints
- Listened to customer's questions and concerns to provide answers or responses
- Collected customer information and analyzed customer needs to recommend potential products or services
- Managed customer service effectiveness by monitoring
Education
Master of Science - Computer Science and Information Tehnology
Sourashtra College
06.2015 - 04.2017
Bachelor of Science - Physics
Sourashtra College
06.2012 - 04.2015
Skills
collaborative environments
Software
Timeline
Customer Service Executive
Seltam Technologies
09.2019 - 04.2022
Master of Science - Computer Science and Information Tehnology
Sourashtra College
06.2015 - 04.2017
Bachelor of Science - Physics
Sourashtra College
06.2012 - 04.2015
Customer Service Executive
HCS India consultants Pvt Ltd
5 2022 - 7 2024