Reanda Martin
Williamsburg
Summary
Dynamic retail professional with extensive experience at Dillard's Department Store, excelling in employee training and inventory management. Proven track record in enhancing customer satisfaction and driving sales through effective staff coaching and strategic operations. Adept at analyzing sales data to inform decision-making and improve store performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Dillards Department Store
Clarksville
10.2021 - Current
- Provided training to new employees on company policies and procedures.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Ensured compliance with all safety regulations throughout the store premises.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Owner/General Manager
Jimmy John's Gourmet Sandwiches
Richmond
05.2018 - Current
- Set pricing structures according to market analytics and emerging trends.
- Monitored progress by establishing plans, budgets and measuring results.
- Oversaw budgeting and financial management.
- Ensured compliance with applicable laws and regulations related to business operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily operations of business, including hiring and training staff.
- Delegated work to staff, setting priorities and goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created schedules and monitored payroll to remain within budget.
Escrow Assistant
Abstracts of Richmond
Richmond
01.2020 - 09.2021
- Reviewed title reports to ensure accuracy of information before closing.
- Acted as liaison between title companies, lenders and buyers and sellers throughout the escrow process.
- Notarized documents when necessary during the course of a transaction.
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
- Drafted settlement statements for review by both parties prior to closing.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Provided customer service through phone calls or emails promptly and professionally.
Education
High School Diploma -
Virgin Valley High School
Mesquite, NV06-1999
Skills
- Employee training
- Payroll administration
- Inventory management
- Customer service
- Visual merchandising
- Sales analysis
- Staff scheduling
- Store operations
- Staff training
- Sales coaching
Timeline
Assistant Store Manager
Dillards Department Store
10.2021 - Current
Escrow Assistant
Abstracts of Richmond
01.2020 - 09.2021
Owner/General Manager
Jimmy John's Gourmet Sandwiches
05.2018 - Current
High School Diploma -
Virgin Valley High School
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