Rebecca Anderson
Chesterton
Summary
Adept at steering operations and team dynamics at Coleman Jet, I excel in operations management and employee relations, significantly enhancing performance metrics and accountability. My proactive approach in training and leadership not only fosters client relationships but also ensures seamless team functionality, driving substantial improvements in service delivery and operational efficiency.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
3
3
years of professional experience
Work History
Charter Sales and Operations Manager
Coleman Jet
11.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Education
Bachelor of Arts - Business Administration
Illinois State University
Normal, IL08-2018
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Management
- Client relationships
Timeline
Charter Sales and Operations Manager
Coleman Jet
11.2021 - Current
Bachelor of Arts - Business Administration
Illinois State University
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