Rebecca Bivens
Terre Haute
Summary
Results-driven optician with a focus on effective communication and patient care. Known for resolving complaints swiftly and assisting with eyewear selection and fittings, enhancing overall customer experience.
Overview
5
5
years of professional experience
Work History
Optician
Dr. Tavel
Terre Haute
04.2022 - Current
- Assisted patients in selecting appropriate eyewear based on prescription and style.
- Conducted fittings for glasses to ensure proper alignment and comfort.
- Explained lens options and coatings to enhance patient understanding of choices.
- Maintained inventory of glasses, lenses, and optical supplies for efficient operations.
- Operated optical equipment to perform vision tests and evaluations accurately.
- Collaborated with eye care professionals to address patient needs effectively.
- Provided exceptional customer service through attentive communication and support.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Calculated measurements for eyewear using optical measuring devices.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Repaired broken frames using specialty tools and equipment.
- Participated in continuing education courses related to optometry technology advances.
Optician
My Eye Dr.
Terre Haute
06.2020 - 04.2023
- Assisted patients in selecting appropriate eyewear based on prescription and style.
- Conducted fittings for glasses to ensure proper alignment and comfort.
- Explained lens options and coatings to enhance patient understanding of choices.
- Provided exceptional customer service through attentive communication and support.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Repaired and adjusted frames to meet customer needs.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Instructed customers on how to care for, insert and remove contact lenses.
- Participated in continuing education courses related to optometry technology advances.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
Education
Indiana State University
Terre Haute, INSkills
- Effective communication
- Attention to detail
- Complaint resolution
- Repairing glasses
- Optical orders
- Insurance billing
- Progressive lenses expertise
- Optical terminology
- Interpersonal skills
- Computer proficiency
- Problem-solving aptitude
- Prescription verification
- Prescription Analysis
- Critical thinking
Languages
French
Professional
Timeline
Optician
Dr. Tavel
04.2022 - Current
Optician
My Eye Dr.
06.2020 - 04.2023
Indiana State University
Similar Profiles
Noah WilderNoah Wilder
Pre Production Specialist at Dr. TavelPre Production Specialist at Dr. Tavel
Owen TorresOwen Torres
Optometric Technician at Dr. Tavel Family EyecareOptometric Technician at Dr. Tavel Family Eyecare
Toni DayToni Day
Optical Manager at Dr Tavel Family EyecareOptical Manager at Dr Tavel Family Eyecare
Cole SpencerCole Spencer
Delivery Driver at Papa John's PizzaDelivery Driver at Papa John's Pizza
Lupe GuevaraLupe Guevara
EVS Technician at Terre Haute Regional HospitalEVS Technician at Terre Haute Regional Hospital