Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rebecca Ekufu

Noida

Summary

Dynamic and empathetic professional with over 20 years of experience in communication training, soft skills development, and community leadership. Adept at talent development, emotional support, and intercultural team building - all critical competencies in Human Resources. Now transitioning into HR with a strong foundation in coaching, employee engagement, and inclusive communication. Proven success in mentoring, onboarding, conflict resolution, and creating psychologically safe environments that empower people to thrive.

Overview

2
2
Languages
26
26
years of professional experience

Work History

Marketing Director (with People Development Focus)

Blessed Assurance Fabrics
Noida, U.P.
01.2007 - Current
  • Led cross-cultural team development and client relationship management across Africa, Europe, and the America.
  • Conducted training on communication, customer service excellence, and cultural sensitivity for marketing staff.
  • Spearheaded international recruitment and onboarding efforts for regional representatives.
  • Oversaw customer experience processes, addressing feedback with empathy and service recovery strategies.
  • Built long-term stakeholder relationships, contributing to business growth and high team retention.

Community Development & Emotional Wellness Facilitator

Independent Volunteer / Nonprofit Sector
India
01.2005 - 01.2007
  • Designed and delivered healing-centered workshops for children and young adults affected by trauma.
  • Created and facilitated programs on resilience, confidence, communication, and workplace readiness.
  • Partnered with local NGOs and educational institutions to support reintegration through coaching and mentoring.
  • Practiced trauma-informed care principles and advocated for mental wellness in underserved communities.

Voice & Accent Trainer | Soft Skills & Personality Development Coach

Azzure Technologies
Ahmedabad
01.2003 - 01.2005
  • Delivered induction and professional development programs for BPO staff in collaboration with HR teams.
  • Trained employees on emotional intelligence, workplace etiquette, stress management, and conflict resolution.
  • Co-developed training roadmaps aligned with business needs and employee growth plans.
  • Recognized for uplifting underperforming employees through customized coaching and performance plans.

Senior Customer Sales Representative (Team Support & Mentoring Role)

Hero Serve IT
Gurugram
01.2002 - 01.2003
  • Mentored and trained new hires on client communication strategies and CRM tools.
  • Enhanced team collaboration through peer coaching, boosting team morale and KPIs.
  • Provided empathetic, solutions-focused support to resolve customer concerns efficiently.

Customer Service Representative - Inbound/Outbound Collections

GE Capital
Gurgaon
01.2001 - 01.2002
  • Managed high-stress customer interactions with empathy and composure.
  • Guided financially stressed clients through viable solutions while preserving customer trust.
  • Exceeded performance benchmarks in customer satisfaction and call resolution.

Education

Bachelor of Arts - Chandigarh

Punjab University
Chandigarh
01.2000

Skills

  • Talent Development & Coaching
  • Conflict Resolution & Mediation
  • Empathetic Communication
  • Training Design & Delivery
  • Diversity, Equity & Inclusion (DEI)
  • Emotional Intelligence
  • Community Engagement
  • HR Onboarding & Induction
  • Mentoring & Leadership
  • Customer experience management
  • Cross-cultural communication
  • Team development

Languages

English
Proficient
C2
Hindi
Proficient
C2

Timeline

Marketing Director (with People Development Focus)

Blessed Assurance Fabrics
01.2007 - Current

Community Development & Emotional Wellness Facilitator

Independent Volunteer / Nonprofit Sector
01.2005 - 01.2007

Voice & Accent Trainer | Soft Skills & Personality Development Coach

Azzure Technologies
01.2003 - 01.2005

Senior Customer Sales Representative (Team Support & Mentoring Role)

Hero Serve IT
01.2002 - 01.2003

Customer Service Representative - Inbound/Outbound Collections

GE Capital
01.2001 - 01.2002

Bachelor of Arts - Chandigarh

Punjab University

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Rebecca Ekufu