Summary
Overview
Work History
Education
Skills
Publications
Timeline
Generic

Rebecca Gregg

Indianapolis

Summary

Dynamic and results-driven insurance claims leader with nearly 20 years of experience specializing in commercial auto, trucking, and complex casualty claims. Proven track record of building and leading high-performing claims operations from the ground up, with deep expertise in policy interpretation, coverage analysis, client relations, and operational strategy. Known for solving complex problems independently, fostering trust with clients and partners, and driving process improvements that elevate performance and service quality.

Overview

18
18
years of professional experience

Work History

Vice President of Casualty Claims

Blue Star Claims, LLC
10.2023 - 07.2025
  • Front-line leader responsible for building TPA P&C claims operations from the ground up, including strategic planning, service model design, staffing, and process development.
  • Oversaw a full-service claims program that included auto physical damage, cargo, non-trucking liability, and subrogation services for commercial trucking clients and insurers.
  • Led all aspects of client onboarding, loss fund management, claims oversight, and contract negotiation.
  • Secured and successfully implemented three large captive insurance programs, including one that grew from 20,000 to over 50,000 commercial units within the first year; all three renewed based on strong performance and service delivery.
  • Won a competitive bid to serve as the TPA for a national carrier’s Excess and Surplus Lines program, prevailing over several large national TPA firms; the program generated over $18,000,000 in written premiums in its first year.
  • Served as lead point of contact for all casualty claims clients, overseeing commercial auto and inland marine losses across multiple jurisdictions.
  • Championed continuous improvement initiatives and operational enhancements that elevated performance, compliance, and client satisfaction.

Senior Liability Adjuster

Great West Casualty Company
11.2021 - 10.2023
  • Adjudicated moderate to complex Commercial Lines claims involving coverage, damages, and injuries across multiple jurisdictions.
  • Maintained accurate evaluations of personal injury claims and participated in mediations and settlement conferences for litigated files.

Claim Supervisor

Napa River Insurance / Hudson Insurance
05.2018 - 11.2021
  • Helped restructure and expand the claims department, growing from 3 adjusters to 10 adjusters in the first year.
  • Played a key role in hiring, training, and developing new staff; helped establish departmental best practices.
  • Reduced department-wide inventory by over 200% by implementing streamlined processes, targeted audits, and better work distribution. Improved claim resolution time by more than 6 months.
  • Supervised adjusters handling liability within SIRs ranging from $50,000 to $5,000,000 for trucking industry clients.
  • Assisted Hudson Insurance with negotiating and settling excess and personal umbrella claims.

ECU Senior Bodily Injury Adjuster

Protective Insurance
01.2018 - 05.2018
  • Handled commercial bodily injury and general liability adjuster for transportation industry clients.

Senior Claim Representative

Selective Insurance
06.2016 - 12.2017
  • Managed complex personal and commercial auto claims involving injury, garage keepers, and general liability.

Senior Claim Representative

State Farm Insurance
09.2011 - 05.2016
  • Handled high-complexity personal and commercial auto claims, including liability, coverage disputes and large loss property damage.
  • Acted as a department mentor and provided management desk coverage as needed.

Claim Adjuster

The Hartford Insurance Group
08.2007 - 03.2011
  • Managed auto claims on the CAT and Total Loss teams.
  • Conducted coverage reviews, investigations, and full claim resolution.

Education

Bachelor of Arts -

Indiana University Purdue University Indianapolis
01.2005

Skills

  • Operations management
  • Performance monitoring and evaluation
  • Cross-functional team leadership
  • Verbal and written communication
  • Strategic planning
  • Complex Problem-solving
  • Relationship building
  • Policy and procedure development
  • Public speaking
  • Coaching and mentoring

Publications

  • TIDA Annual Seminar, Young Professionals Symposium, event host/moderator, 2021 - 2025
  • “Is a Nuclear Disaster in Your Future?” article for Transport Topics, August 2021
  • The Defense Never Rests, Nuclear Verdicts and Reptile Theory, podcast presenter, January 2021
  • Women in Trucking Accelerate! Conference & Expo, Virtual Welcoming Committee host, November 2020
  • The Defense Never Rests, Catastrophic Accidents & Claims, podcast presenter, November 2020
  • TIDA 2020 Annual Seminar, Learning From the Legends: The Biggest Mistake I Ever Made, presenter, October 2020
  • Hudson Transportation Leadership Conference, State of the Claims Environment: Current Trends and Perspective, a panel discussion, panelist, July 2019

Timeline

Vice President of Casualty Claims

Blue Star Claims, LLC
10.2023 - 07.2025

Senior Liability Adjuster

Great West Casualty Company
11.2021 - 10.2023

Claim Supervisor

Napa River Insurance / Hudson Insurance
05.2018 - 11.2021

ECU Senior Bodily Injury Adjuster

Protective Insurance
01.2018 - 05.2018

Senior Claim Representative

Selective Insurance
06.2016 - 12.2017

Senior Claim Representative

State Farm Insurance
09.2011 - 05.2016

Claim Adjuster

The Hartford Insurance Group
08.2007 - 03.2011

Bachelor of Arts -

Indiana University Purdue University Indianapolis

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Rebecca Gregg