Rebecca Glass
Noblesville,IN
Summary
Dynamic and experienced Senior Analyst with extensive background in research, conflict resolution, and quality with an emphasis on proofreading in various fields of business. Graduated with a Bachelor's of Applied Science in Court Reporting with a GPA of 3.89. Motivated, well-rounded, and detail-oriented professional seeking an entry-level position in the legal field using extensive background, knowledge, and experience acquired throughout career.
Overview
14
14
years of professional experience
Work History
Audit Support Specialist
Tax Management Associates
02.2023 - Current
- Scheduled audit appointments with taxpayers via telephone and email
- Set up and manage paper audit files, recording information, updating paperwork, maintaining documents, and submitting weekly files electronically to county assessors in Indiana
- Answer telephones and respond to client requests and taxpayer inquiries
- Create, maintain, and enter information into databases
- Used up to 17 applications daily, such as database management, websites, Salesforce, or word processing for creating letters and correspondence to taxpayers while maintaining impeccable grammar, punctuation, and writing
- Maintain scheduling and event calendars for a team of auditors and creating all responses in writing to the taxpayers throughout the end to end process of the audit
- Complete forms in accordance with company and tax jurisdiction procedures
Senior Analyst, Business Audit Support and Quality
CVS Health
09.2020 - 05.2022
- Participated and led monthly CMS audit as Project Manager
- Supported the business by performing quality reviews and identified potential findings in 17 enrollment related categories
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness
- Analyzed data to identify root causes of problems and recommend corrective actions
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates
Analyst, Default Claims, QA
Carrington Mortgage Services
10.2018 - 09.2020
- Responsible for internal QA of all departmental FHA and VA claim documents
- Identified errors from the QA claim review to ensure maximum dollar amounts are being claimed and confirmed corrections were completed prior to submitting for reimbursement
Senior Consultant, Business Audit Support, Quality
CVS Health
08.2010 - 08.2018
- Participated and led monthly CMS audit as Project Manager for 4 years and was able to improve scores from 72% to 99.4%
- Supported the business by performing quality reviews and identified potential findings in 17 enrollment related categories
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness
- Provided coaching and feedback to peers regarding proper work procedures in accordance with CMS guidance and Internal Audit standards
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Supervised a team of eight and effectively monitored workflow while consistently meeting all deadlines
- Reviewed grievances, appeals, and prior authorizations submitted by members and reviewed for validity and communicated the outcome to member via phone
- Enhanced team productivity by streamlining workflow processes and implementing time and money-saving strategies.
- Improved company efficiency with the development of key performance indicators and tracking metrics
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Created dashboards to monitor and track key performance indicators
Education
Bachelor of Science - Court Reporting
Metropolitan School of Court Reporting
Phoenix, AZSkills
- Project Management Skills
- Microsoft Office 365 Programs
- Microsoft Teams
- Proficient Grammar and Punctuation Analytical Thinker
- Salesforce
- Data Analysis
- Conducted Presentations
- Detail-Oriented
- Fact-Checking
- Research Driven
- Adaptability
- Time-Management Skills
- Administrative Excellence and Exceptional Organization Skills
Timeline
Audit Support Specialist
Tax Management Associates
02.2023 - Current
Senior Analyst, Business Audit Support and Quality
CVS Health
09.2020 - 05.2022
Analyst, Default Claims, QA
Carrington Mortgage Services
10.2018 - 09.2020
Senior Consultant, Business Audit Support, Quality
CVS Health
08.2010 - 08.2018
Bachelor of Science - Court Reporting
Metropolitan School of Court Reporting
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