Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Hartman

Elwood

Summary

Dynamic professional and aspiring nursing student with a strong background in customer service and team leadership at Starbucks Coffee Company. Proven ability to enhance operational efficiency and foster a collaborative environment. Skilled in time management and performance management, successfully training new baristas and implementing effective inventory practices to optimize resources and improve customer satisfaction.

Overview

10
10
years of professional experience

Work History

Barista/Barista Trainer

STARBUCKS COFFEE COMPANY
09.2023 - Current
  • Prepares high-quality beverages according to recipes and customer specifications.
  • Operates espresso machines and other equipment with precision and care.
  • Maintains cleanliness and organization of workspace to meet health standards.
  • Trains new baristas on beverage preparation and company standards, providing helpful feedback and ensuring preparedness for work.
  • Promotes a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.


Human Resources Intern

The Children's Museum Of Indianapolis
05.2023 - 08.2023
  • Created a detailed recruiment process for the company to bring in more diverse applicans.
  • Supported and set up human resources department for future recruitment activities.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.
  • Conducted research on best practices for talent acquisition and employee retention strategies.

Academic Peer Mentor

Indiana University
07.2022 - 05.2023
  • Mentored a group of low-income students in academic strategies, enhancing study habits and time management skills.
  • Facilitated workshops on effective learning techniques, increasing student engagement and comprehension.
  • Provided individual tutoring sessions to support coursework understanding and improve academic performance.
  • Assisted in evaluating student progress, providing feedback to enhance overall educational outcomes.

Shift Supervisor

STARBUCKS COFFEE COMPANY
07.2015 - 06.2021
  • Supervised daily operations to ensure efficient workflow and exceptional customer service.
  • Trained and mentored new team members on product knowledge and operational standards.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Monitored performance metrics to identify areas for improvement and enhance team productivity.
  • Led team meetings to communicate goals, updates, and foster a collaborative environment.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Education

Bachelor of Science - Business Management, Human Resource Management

Indiana University
Indianapolis, IN
05-2023

Skills

  • Time management
  • Team leadership
  • Customer service
  • Decision-making
  • Verbal and written communication
  • Task delegation
  • Goal setting
  • Documentation and reporting

Timeline

Barista/Barista Trainer

STARBUCKS COFFEE COMPANY
09.2023 - Current

Human Resources Intern

The Children's Museum Of Indianapolis
05.2023 - 08.2023

Academic Peer Mentor

Indiana University
07.2022 - 05.2023

Shift Supervisor

STARBUCKS COFFEE COMPANY
07.2015 - 06.2021

Bachelor of Science - Business Management, Human Resource Management

Indiana University

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Rebecca Hartman