Rebecca Hire

▪ Operates multiple-line console to answer, transfer, and relay incoming telephone calls and assists in
placing local & long-distance telephone calls for colleagues as well as physicians
▪ Announces all emergency codes via public address system, STAT calls, notifying appropriate hospital personnel and outside agency personnel for quick response. Monitors all alarm panels including emergency data computer and notifies appropriate personnel when an alarm is activated.

▪ Performs all check-in and check-out tasks
▪ Manage phone reservations
▪ Inform customers about payment methods and verify their credit card data
▪ Register guests collecting necessary information (like contact details and exact dates of stay)
▪ Welcome guest upon their arrival and assign rooms
▪ Provide information about the hotel, available rooms, rates, and amenities
▪ Respond to clients’ complaints in a timely and professional manner

• Scheduled procedures ordered by the provider and ensured if correction if necessary are handled efficiently
• Interpreting physician orders and scheduling procedures accordingly.
• Tracking all clearances and testing results for provider approval prior to surgery date.
• Remaining knowledgeable and compliant with insurance carrier guidelines.
• Ensuring pre-certification guidelines have been met for diagnostic testing and surgical procedures.
• Ensuring medical necessity is documented by complying with scheduling criteria for all insurance carriers.
• Organizing records for surgery and preparing surgery packet.
• Following multiple surgeon protocols for pending surgery cases.
• Maintained an effective working relationship with other departments, physicians and their office staff
• Followed all policies regarding HIPPA guidelines

▪ Operates multiple-line console to answer, transfer, and relay incoming telephone calls and assists in placing local & long-distance telephone calls for colleagues as well as physicians
▪ Announces all emergency codes via public address system, STAT calls, notifying appropriate hospital personnel and outside agency personnel for quick response. Monitors all alarm panels including emergency data computer and notifies appropriate personnel when an alarm is activated.
▪ Provides after-hours answering service for SJPN, and other physician offices and paging the on-call physician via digital/alpha pagers with correct messages.

▪ Schedule patient appointments.
▪ Print off imaging orders and surgery orders for patients to get scheduled.
▪ Assist the provider's and the rest of the medical staff with obtaining records from other facilities.
▪ Provided phone triage during clinic operations for patients by consulting, gathering information, evaluating patient needs over the phone and entering of accurate patient data, prescription refill requests and forwarded it to the nurse

▪ Answers and processes incoming telephone calls received on 15 lines
▪ Ensures phone lines are properly transferred
▪ Take messages for personnel or physicians as needed
▪ Schedules appointments for patients, accurately updates patients' demographics, insurance information, obtains referral authorizations when needed, documents New Patient Intake Sheets, and assist in maintaining wait list
▪ Assembles and sends, according to HIPPA guidelines, new patient packets

▪ Operates multiple-line console in order to answer high volume of inbound calls, transfer, and relay incoming telephone calls and maintains a response rate swiftly
▪ Announces all emergency codes via public address system
▪ Provides after-hours answering service for Goshen Physicians Network

▪ Responsible for accurately obtaining complete demographic and financial information on all patients being admitted for a hospital service, obtains necessary signatures on all required documents and insurance forms, obtains verification of insurance benefits, and may notify admission review companies to obtain pre-certification benefits approvals