Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Jones

West Lafayette

Summary

Accomplished Food Service Supervisor with a proven track record at Aramark for enhancing customer satisfaction and reducing waste. Expert in food safety compliance and staff leadership, I excel in maintaining high sanitation standards and employee development. Skilled in both kitchen staff coordination and fostering a positive work environment, I significantly improve operational efficiency.

Overview

7
7
years of professional experience

Work History

Food Service Supervisor

Aramark
12.2023 - Current
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Shift Supervisor

Pac And Sac Connivence Store
06.2021 - 12.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Store Manager

Burtons Laundry and Dry Cleaning
05.2018 - 06.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.

Education

Bachelor of Science - Human Services

Southern New Hampshire University
Hooksett, NH
08-2026

Skills

  • Staff supervision
  • Kitchen staff coordination
  • Staff leadership
  • Food preparation
  • Schedule management
  • Food safety compliance
  • Waste reduction
  • Employee development
  • Sanitation standards
  • Hygiene practices
  • Employee scheduling
  • Food presentation
  • Health regulations
  • Allergy awareness
  • Food storage

Timeline

Food Service Supervisor

Aramark
12.2023 - Current

Shift Supervisor

Pac And Sac Connivence Store
06.2021 - 12.2022

Store Manager

Burtons Laundry and Dry Cleaning
05.2018 - 06.2022

Bachelor of Science - Human Services

Southern New Hampshire University

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Rebecca Jones