Rebecca Krupske
Saint John
Summary
A customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Krupske Sprinkler Systems
03.2022 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume call operations while maintaining quality service standards.
- Trained new team members on policies, procedures, and best practices for customer interactions.
- Routed scheduled appointments for service technicians
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Office Manager
South Suburban Mitsubishi
11.2015 - 02.2022
- Oversaw inventory management, maintaining accurate stock levels and supplier relationships.
- Managed aging reports and followed up on outstanding invoices proactively.
- Trained new employees on office protocols and software applications.
- Led team meetings to address challenges and foster collaborative solutions among staff members.
- Implemented cost-saving initiatives that improved budget adherence without compromising service quality.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Processed payroll for over 100 employees, ensuring timely and accurate compensation.
- Reviewed and reconciled payroll discrepancies, maintaining compliance with regulations and company policies.
- Collaborated with HR to manage employee benefits administration and record-keeping accuracy.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Processed vendor invoices accurately and efficiently, ensuring timely payments.
- Reconciled discrepancies between purchase orders and invoices to maintain accuracy.
- Managed payment schedules, optimizing cash flow and maintaining relationships with vendors.
- Processed and recorded customer payments using advanced accounting software.
- Reconciled accounts receivable transactions to ensure accuracy and compliance.
Education
High School Diploma -
Crete Monee High School
Crete, ILNo Degree -
Prairie State College
Chicago Heights, ILSkills
- Client support
- Effective communication
- Critical thinking
- Accurate data entry
- Vendor invoice processing
- Statement review
- Account reconciliation
- Effective time management
- Payment posting
- Financial records and reporting
- Microsoft Excel
- Detail-oriented
Timeline
Customer Service Representative
Krupske Sprinkler Systems
03.2022 - Current
Office Manager
South Suburban Mitsubishi
11.2015 - 02.2022
High School Diploma -
Crete Monee High School
No Degree -
Prairie State College