Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Interests
I have completed my Bachelors of Education this year 2023
Timeline
Generic
Rebecca Lepcha

Rebecca Lepcha

Education
SECUNDERABAD, TELANGANA

Summary

Dedicated Education Administrator adept at working with teachers and educational professionals to improve lesson plans and curriculum. Well-versed in childhood education strategies. Committed to coordinating effectively with strengths in educational planning and childhood guidance. Collaborated with teachers and administrators to improve student understanding of material and provide better teaching methods. Focused education professional with Diploma in administration and experience helping students achieve education goals. Talented at building lasting relationships and partnering with others to meet objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure expert-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure experienced level teaching position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience
21
21
years of post-secondary education
8
8
Certifications
1
1
Language

Work History

Primary Coordinator

Delhi Public School Secunerabad
SECUNDERABAD, TELANGANA
06.2016 - Current
  • Coordinated staff and student activities to promote a safe and productive learning environment.
  • Verified student grades, attendance and schedules.
  • Proven record of developing and implementing school policies to ensure compliance with he CBSE Board and the State.
  • Developed and coordinated after-school programs and activities.
  • Formulated and implemented school safety and security policies.
  • Monitored student progress and implemented intervention strategies through Remedial Classes to support student success.
  • Educated students, parents and teachers to formulate assessments according to the SAFAL made mandatory by the CBSE Board.
  • Conducted Parent Orientation Programs
  • Planned and executed activities for the students to observe the regional, national and international festivities, celebrations, important days to spread awareness among the young students about the society and the world they live in.
  • Uploading Parental information and teaching materials in the Google Classroom on a regular basis.
  • Maintaining the camaraderie among the colleagues to be able to execute the work efficiently and smoothly.
  • Flawless communication to keep the team intact and smooth running of the various functions.
  • Giving equal opportunity to each team member to learn, share, participate and contribute to individual growth and teamwork.
  • Continuously learning by reading material, articles, doing courses for professional growth.
  • Keeping the School Head informed about the team work and taking approvals for tasks and planning of the activities/assessments etc.
  • Making sure that the Teachers make every student feel important and loved so learning is fun for all. Promoting right ethics in the classroom as well.
  • Communicated with parents to encourage active parental participation in education.
  • Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
  • Counseled students about rules and policies during school assemblies.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Collaborated with administration staff to develop functional budgets within allocated funds.

Lead Kindergarten Teacher

Indus International School
Hyderabad
03.2014 - 03.2016
  • Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body.
  • Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
  • Created, managed, and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
  • Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
  • Identified characteristics, needs, abilities, and problems of each child through personal interaction and progress reports to optimize approaches.
  • Reported to parents and administration about student progress.
  • Applied evidence-based practices for classroom management to enhance learning results.
  • Monitored and evaluated student progress through regular assessments and observations.
  • Conducted mother-toddler programs for students aged 12 months to 2 year olds
  • Planned and executed activities for toddlers to develop fine and gross motor skills using montessori methodology.
  • Conducted Parent Orientation - Curriculum Road Map (CRM)at the onset of the academic session.
  • Conducted mid year and year end display of the student's work and progress by maintaining Portfolio's throughout the academic session.
  • Sincere and genuine feedback/observations were communicated to the parents during Parent Teacher Meetings.
  • Attended bi-monthly Workshops conducted by the school to keep up with the vision and the mission of the school.
  • Attended New Training Workshops conducted by external resource persons as well.
  • Planned, Prepared and Shared monthly report and the Monthly syllabus planner with the parents.
  • Collaborated with the team to share knowledge or assist in school events/programs.
  • Participated actively in all the school events on every occasion contributing to the success.
  • Always keep Learning window open in order to keep getting better in every area of work life.

Missions Secretary

New Life Assembly of God Church (NLAG)
SECUNDERABAD, TELANGANA
01.2012 - 02.2014
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Ran errands and provided general office support in a professional environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Gained strong leadership skills by managing projects from start to finish.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Senior Chat Sales Associate

Dell International, Hyderabad, India
HYDERABAD, TELANGANA
01.2008 - 01.2009
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Kept detailed track of sales and customer information in company system.
  • Monitored sales team performance and provided constructive feedback.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Developed and maintained knowledge of current sales and promotions.
  • Greeted customers and provided product advice to increase sales.

Process Developer

GE MONEY, Hyderabad, India
Hyderabad, India
09.2001 - 09.2006
  • Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
  • Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
  • Presented process improvement plans and new process proposals to [Type] committee.
  • Followed implementation of new processes, collaborated with stakeholders and tracked progress.
  • Created customized quality control and assurance methodologies to verify successful completion of self-designed and externally-sourced business processes.
  • Authored onboarding documentation to introduce new employees to business processes.
  • Trained leadership personnel and employees on new business processes using in-person and online education.
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Collaborated with cross-functional teams to design and implement processor improvement strategies.
  • Monitored processor performance and adjusted systems for smooth operation.

Customer Care Senior Associate (Process Developer)

GE MONEY, Hyderabad, India
Hyderabad
09.2001 - 09.2006
  • Logged call information and solutions provided into internal database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed supplier deliveries around client needs to increase client retention.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained and managed customer files and databases.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained staff on operating procedures and company services.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Implemented and developed customer service training processes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and backed up other customer service managers.
  • Delivered prompt service to prioritize customer needs.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Conducted soft skills training for employees/associates
  • Did call quality check by barging into live calls and recorded calls of the associates, scored the calls and provided feedback.


Education

B.Ed - Bachelor of Education

Prema Degree College
Visakhapatnam, India
06.2021 - 05.2023

B.Com - Bachelor of Commerce

MPR Degree College
Vizakhapatnam, India
06.1998 - 06.2001

M.Div - Master of Divinity

Southern Asia Bible College
Bangalore,
03.2013 - 03.2017

Civics, Economics, Commerce - Intermediate

Dr. L.B. Junior College, Visakhapatnam, India
Visakhapatnam, India
06.1996 - 06.1998

Diploma - P.G. Diploma in Montessori Teaching

APTTI
Kolkota, India
04.2001 -

Diploma - Early Childhood Care Education

IGNOU
Hyderabad, India
04.2001 -

Foundational Literacy Program - Jolly Phonics, Jolly Grammar, Jolly Music

Jolly Learning
United Kingdom
04.2001 -

Diploma - Teaching English As A Second Language (ESL)

Tesol
World Tesol Academy, Online
04.2001 -

Diploma - Teaching English To Young Learners

TEYL
World Tesol Academy, Online
04.2001 -

Diploma - Teaching English To Adult Learners

TEAL
World Tesol Academy, Online
04.2001 -

Diploma in School Management And Administration -

British Learing
Mumbai, India
09.2020 - 11.2020

Diploma in Learning Disabilities -

British Learning
Mumbai, India
10.2020 - 01.2021

Journey To IB -

Sure Learning
India
11.2020 - 12.2020

High School Diploma -

St. Andrews School
Visakhapatnam, India
06.1986 - 03.1996

Skills

    Policy and procedure adherence

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Accomplishments

  • Supervised team of 12 staff members.
  • Achieved teamwork through effectively helping with cooperation and working among them.

Additional Information

I believe I have good years of working experience that has given me exposure to learn and unlearn essential skills. I have been working since 2001 and have not quit since. I first worked in multinational companies and gained good exposure in the corporate setting. I worked night shifts as well which helped me adapt to new routine and develop self-discipline. I always desired to be a teacher and so took up teaching seriously in 2014 and have continued since in the same field. During the pandemic I have up-skilled in many areas of profession and work-life-balance. I am so pleased to see myself grow to what I am now. I am seeking an opportunity to work abroad so I can grow vertically or Laterally because for me learning never stops and I am a life long learner.


I am an official Jolly Phonics Trainer. My Accreditation is from Jolly Learning , U.K. I have been conducting Trainings for Parents, Teachers since 2017.

I enjoy doing this program because I have witnessed it's benefit to students especially at the early stage.

Certification

Diploma in Childhood Care Education (ECCE)

Interests

I am interested in travel and food

I like to sing and playing the guitar

I enjoy listening to music

I have completed my Bachelors of Education this year 2023

I did not get a chance to do Bachelors in Education due to a family crisis in the initial years of my life but years later I remembered that this was what I wanted to do and successfully completed it this year achieving 'Outstanding' Grade.

Timeline

B.Ed - Bachelor of Education

Prema Degree College
06.2021 - 05.2023

Journey To IB -

Sure Learning
11.2020 - 12.2020

Diploma in Learning Disabilities -

British Learning
10.2020 - 01.2021

Diploma in School Management And Administration -

British Learing
09.2020 - 11.2020

Primary Coordinator

Delhi Public School Secunerabad
06.2016 - Current

Lead Kindergarten Teacher

Indus International School
03.2014 - 03.2016

M.Div - Master of Divinity

Southern Asia Bible College
03.2013 - 03.2017

Missions Secretary

New Life Assembly of God Church (NLAG)
01.2012 - 02.2014

Senior Chat Sales Associate

Dell International, Hyderabad, India
01.2008 - 01.2009

Process Developer

GE MONEY, Hyderabad, India
09.2001 - 09.2006

Customer Care Senior Associate (Process Developer)

GE MONEY, Hyderabad, India
09.2001 - 09.2006

Diploma - P.G. Diploma in Montessori Teaching

APTTI
04.2001 -

Diploma - Early Childhood Care Education

IGNOU
04.2001 -

Foundational Literacy Program - Jolly Phonics, Jolly Grammar, Jolly Music

Jolly Learning
04.2001 -

Diploma - Teaching English As A Second Language (ESL)

Tesol
04.2001 -

Diploma - Teaching English To Young Learners

TEYL
04.2001 -

Diploma - Teaching English To Adult Learners

TEAL
04.2001 -

B.Com - Bachelor of Commerce

MPR Degree College
06.1998 - 06.2001

Civics, Economics, Commerce - Intermediate

Dr. L.B. Junior College, Visakhapatnam, India
06.1996 - 06.1998

High School Diploma -

St. Andrews School
06.1986 - 03.1996
Rebecca LepchaEducation