Summary
Overview
Work History
Skills
Timeline
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Rebecca Mays

Sellersburg

Summary

Dynamic retail professional with a strong background at Kroger, excelling in customer service and cash handling. Proven ability to build lasting customer relationships and streamline checkout processes, enhancing efficiency. Recognized for reliability and teamwork, consistently delivering exceptional support in high-pressure environments. Adept at utilizing POS systems to ensure accurate transactions.

Overview

2
2
years of professional experience

Work History

Cashier

Kroger
01.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Sales Associate

Kohl's
05.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling
  • Reliability and punctuality
  • Written and verbal communication
  • Professionalism and courtesy
  • Cash register systems
  • POS system operations
  • Refund handling
  • ID verification
  • Attention to detail
  • Retail merchandising

Timeline

Cashier

Kroger
01.2024 - Current

Sales Associate

Kohl's
05.2023 - 01.2024

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Rebecca Mays