Rebecca Moutschka

• Assisted patients with scheduling and ordering DME supplies.
• Collaborated with healthcare professionals to ensure quality patient care.
• Trained new staff on customer service protocols and procedures.
• Answered customer inquiries, delivering accurate information on products and services to enhance customer understanding.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Built strong customer relationships, fostering loyalty and encouraging repeat business.
• Responded promptly to patient inquiries, effectively resolving issues to ensure patient satisfaction.

Provided customer support through phone and in-store interactions.

• Resolved technical issues with store systems and software applications.
• Assisted customers with product inquiries and order status updates.
• Documented service requests and escalated complex issues to management to ensure timely resolution.
• Trained new team members on service desk procedures and tools.
• Collaborated with IT to maintain system functionality and performance.
• Responded promptly to customer inquiries via phone or email.
• Compiled weekly and monthly reports to track service desk performance and identify areas for improvement.

• Facilitated one-on-one and small group tutoring sessions to enhance student understanding of key learning concepts.
• Facilitated small group instruction to enhance student learning experiences.
• Assisted in the development of lesson plans and educational materials.
• Assisted teachers in classroom management and instructional activities to foster an effective learning environment.
• Monitored student progress and provided feedback to educators regularly.
• Organized classroom resources and maintained a positive learning environment.
• Communicated with parents about student performance and classroom events to strengthen home-school connections.
• Supervised students during transitions and extracurricular activities for safety.
• Established positive relationships with students, parents, fellow teachers and school administrators.