Rebecca Owens
Indianapolis
Summary
Dedicated professional with extensive experience in billing and order management. Strong problem-solving skills and attention to detail enhance client satisfaction and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Billing Specialist
Synchrony Pharmacy LTC
Indianapolis
11.2021 - 03.2024
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Worked closely with patients to discuss payment arrangements when needed.
- Performed additional duties as assigned by management team.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Resolved discrepancies between customers' remittances and invoices received.
- Investigated incorrect billings and processed refunds as necessary.
- Answered customer inquiries regarding billings, payments, account status.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Submitted claims to insurance companies.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Executed account updates and noted account information in company data systems.
- Performed insurance verification, pre-certification and pre-authorization.
- Answered customer questions to maintain high satisfaction levels.
- Processed invoice payments and recorded information in account database.
- Developed strong professional rapport with vendors and clients.
- Collected, posted and managed patient account payments.
Order Entry Manager
AlixaRx LTC
Indianapolis
08.2014 - 10.2021
- Coordinated cross-departmental efforts to achieve successful order fulfillment.
- Resolved customer complaints promptly to enhance satisfaction.
- Prepared reports on daily, weekly, and monthly sales figures and total orders processed.
- Identified areas for improvement in accuracy, speed, and cost-effectiveness.
- Implemented new technologies to enhance ordering process efficiency.
- Provided training and guidance to new employees on order entry procedures.
- Conducted data analysis to evaluate ordering process efficiency.
- Developed strategies for optimizing ordering processes based on feedback from customers and staff.
Billing Specialist
Wellfount LTC
Indianapolis
09.2012 - 07.2014
- Monitored accounts receivable to ensure timely invoice payments.
- Reconciled daily cash receipts with bank statement deposits.
- Calculated billing charges and submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing.
- Investigated discrepancies between customer remittances and invoices.
- Pursued collections on past due accounts to minimize outstanding balances.
- Developed professional relationships with vendors and clients to enhance collaboration.
- Performed monthly closing processes, including accruals and journal entries.
Order entry & Medical records Manager
Pharmakon LTC Pharmacy
Indianapolis
10.2008 - 08.2012
- Monitored trends in medical coding practices and implemented necessary changes.
- Supervised staff entering data into electronic health record systems.
- Developed comprehensive policies for maintenance, storage, retrieval, archiving, and destruction of medical records.
- Conducted quality assurance reviews on completed medical records before filing.
- Created reports summarizing aspects of medical records operations, including turnaround times and compliance rates.
- Performed regular audits of medical records to ensure accuracy and completeness.
- Participated in meetings with department heads regarding proposed policy changes for patient information management.
- Built work schedules and assigned staff based on workload and resource availability.
Order Entry Technician
HomeMed LTC
Indianapolis
08.2006 - 09.2008
- Executed administrative tasks, including filing paperwork and answering phones and emails.
- Processed customer orders via phone, email, and fax; entered data into system accurately.
- Communicated order fulfillment progress to internal teams to ensure alignment.
- Researched and resolved customer order issues promptly.
- Notified customers of unit prices, shipping dates, and anticipated delays via mail or phone.
- Verified client information and validated data prior to generating shipping paperwork.
Education
High School Diploma -
Crawfordsville High School
Crawfordsville, IN05-1989
Skills
- Claims verification
- Invoice and account reconciliation
- Client relationship management
- Interdepartmental collaboration
- Analytical problem solving
- Problem solving
- Attention to details
Certification
Indiana State LIcensed.
Accomplishments
- Synchrony Crush it Award August 2022 Recognized by Management and Peers.
Timeline
Billing Specialist
Synchrony Pharmacy LTC
11.2021 - 03.2024
Order Entry Manager
AlixaRx LTC
08.2014 - 10.2021
Billing Specialist
Wellfount LTC
09.2012 - 07.2014
Order entry & Medical records Manager
Pharmakon LTC Pharmacy
10.2008 - 08.2012
Order Entry Technician
HomeMed LTC
08.2006 - 09.2008
High School Diploma -
Crawfordsville High School
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