Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Padgett

Orleans

Summary

Dynamic professional with extensive experience at InFocus Eyecare, excelling in customer service and attention to detail. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Skilled in appointment scheduling and cash handling, consistently ensuring smooth operations and fostering a welcoming environment for patients.

Overview

22
22
years of professional experience

Work History

Front Desk Receptionist

InFocus Eyecare
08.2023 - Current
  • Scheduled, coordinated and confirmed appointments.
  • Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personel.

Optician

InFocus Eyecare
08.2023 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.

Technician

InFocus Eyecare
08.2023 - Current
  • Collected and documented patient medical history for eye examination.
  • Gathered visual acuities to aid in accurate exam
  • Improved patient satisfaction with attentive communication and responsiveness to needs to forward to the doctor.

Teller Supervisor

Hoosier Hills Credit Union
09.2013 - 08.2023
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
  • Collaborated with management to establish branch goals, developing strategies to achieve them.
  • Promoted products and services by consistently cross-selling to customers.
  • Increased team productivity with regular coaching and performance feedback sessions.
  • Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.

Teacher's Assistant

Orleans Elementary School
10.2003 - 09.2013
  • Supported classroom teacher with everyday classroom needs
  • Supported classroom activities, helping students one on one, and reviewing work.
  • Maintained safety and security by overseeing students in recess and lunch environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.

Education

High School Diploma -

Bedford North Lawrence High School
Bedford, IN
05-1990

Skills

  • Customer service
  • Attention to detail
  • Cash handling
  • Time management
  • Telephone etiquette
  • Listening skills
  • Problem-solving skills
  • Team collaboration
  • Appointment scheduling
  • Verbal and written communication
  • File organization

Timeline

Front Desk Receptionist

InFocus Eyecare
08.2023 - Current

Optician

InFocus Eyecare
08.2023 - Current

Technician

InFocus Eyecare
08.2023 - Current

Teller Supervisor

Hoosier Hills Credit Union
09.2013 - 08.2023

Teacher's Assistant

Orleans Elementary School
10.2003 - 09.2013

High School Diploma -

Bedford North Lawrence High School

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Rebecca Padgett