Rebecca Philip
New Delhi
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Analytical problem-solver and persuasive communicator with talent for creative solutions. Proficient in managing schedules, coordinating company events and producing reports.
Overview
8
8
years of professional experience
Work History
Administrative Manager
Defenseurs and Associates
New Delhi
12.2023 - Current
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Monitored department budgets by tracking expenses against allocated funds.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Organized and maintained documents, files and records.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Planned and controlled budgets for contracts, equipment and supplies.
- Monitored office supplies to replenish needed inventory before depletion.
Service Delivery Expert
Vhealth By Aetna
New Delhi
05.2018 - 08.2023
- Coordinated with other teams to provide timely solutions for customers' needs.
- Created reports on customer feedback, trends in service delivery, and performance metrics.
- Provided customer service to ensure customer satisfaction and successful resolution of requests.
- Analyzed data from customer surveys to determine customer experience levels with services provided.
- Maintained accurate records of service delivery activities and results.
- Demonstrated the use of advanced formulas and functions within Excel, such as VLOOKUP, SUMIFS, COUNTIFS.
- Created reports on a weekly basis to track customer service metrics.
- Assisted in training new employees on back office procedures.
- Handled incoming calls from customers regarding inquiries or complaints.
- Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
- Responded to customer issues to provide immediate resolution and improve retention.
Customer Support Specialist
Concentrix Daksh Pvt. Ltd
Gurgaon
07.2017 - 04.2018
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Cargo Agent
Interglobe Technologies
Gurgaon
09.2016 - 07.2017
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Created labels that accurately identified packages by content type, origin and destination locations .
- Answered incoming calls promptly and professionally within company standards.
- Updated customer records in the CRM system accurately with each interaction.
Education
Bachelor of Arts - English Hons.
School Of Open Learning, DU
Delhi07-2019
12th - Humanities
St. Anthony Schol
Hauz Khas, Delhi05-2016
10th -
St. Anthony School
Hauz Khas, Delhi04-2014
Skills
- Payroll Control
- Data Management
- Calendar Management
- Office Administration
- Budget Administration
- Hiring and Training
- Schedule Management
- Office Supervision
- Budgeting and Expense Monitoring
- Office Management
- Travel Arrangements
- Ms Office
- Mail handling
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Administrative Manager
Defenseurs and Associates
12.2023 - Current
Service Delivery Expert
Vhealth By Aetna
05.2018 - 08.2023
Customer Support Specialist
Concentrix Daksh Pvt. Ltd
07.2017 - 04.2018
Cargo Agent
Interglobe Technologies
09.2016 - 07.2017
Bachelor of Arts - English Hons.
School Of Open Learning, DU
12th - Humanities
St. Anthony Schol
10th -
St. Anthony School
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