Rebecca Zorman
Cloverdale
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Teacher Leader
St. Susanna Catholic School
08.2022 - Current
- Help new preschool children get used to classes by giving one-on-one support.
- Guide students to develop social, emotional, and physical skills.
- Organize activities to teach preschool children foundational learning skills such as letters and numbers.
- Apply play-based strategies to provide diverse approaches to learning.
- Establish positive communication with parents in daily conversation and formal conferences.
- Utilize creative teaching strategies to engage students in the classroom.
- Educate students in foundational concepts such as shapes, numbers, and letters.
- Plan and execute activities to stimulate physical, social, and intellectual growth.
- Monitor the classroom to verify a safe and secure environment.
Customer Service Representative Specialist
Duke Energy
09.2021 - 08.2022
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered a constant flow of customer calls with minimal wait times.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing, and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Server
Stone Creek Dining Company
01.2016 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Personal Lines Producer
Carson Insurance Agency Inc
08.2019 - 09.2021
- Train and supervise the new producers' team.
- Answer and place high-volume phone calls.
- Analyze policy documentation.
- Liaison between parties, handling routine and complex issues.
- Support new team member success.
- Increase client retention by identifying saving opportunities and premium discounts, and passing the savings to the clients.
- Engage customers and provide a high level of service by carefully explaining details about documents.
Teacher Aide, Extended Day Ministry Director
Saint Susanna School
08.2017 - 05.2019
- Coordinated staffing and activities for the extended day ministry.
- After school care program for an average of 60 students, age range 3-14.
- Taught students fundamental building blocks and advanced concepts.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
Education
Bachelor of Science - Elementary School Teaching
Indiana State University
Bachelor of Science - Early Childhood Education
Ivy Tech Community College of Indiana
Indianapolis, IN05.2026
Diploma -
Ben Davis High School
12.2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
Timeline
Teacher Leader
St. Susanna Catholic School
08.2022 - Current
Customer Service Representative Specialist
Duke Energy
09.2021 - 08.2022
Personal Lines Producer
Carson Insurance Agency Inc
08.2019 - 09.2021
Teacher Aide, Extended Day Ministry Director
Saint Susanna School
08.2017 - 05.2019
Server
Stone Creek Dining Company
01.2016 - 01.2022
Bachelor of Science - Early Childhood Education
Ivy Tech Community College of Indiana
Diploma -
Ben Davis High School
Bachelor of Science - Elementary School Teaching
Indiana State University
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