Rebecca Maria Chapman

Dynamic and Charismatic Emcee with strong Communication Skills, able to engage audience and drive events forward, skilled at creating engaging atmosphere, introducing speakers, keeping events on schedule for Birthdays, Engagement, Weddings, First Holy Communion, handling unexpected moments ensuring seamless transitions.

• Worked as a Freelancer as Virtual Medical Associate
• Auditing Patient Claims – Procedure Codes, Diagnosis Codes, Date of Service, all details in HCFA Claim Form
• Worked on Pending List for Providers, Medical Assistants, Pharma Tech Team and Nurses
• Sent Claims on a weekly basis electronically and/ paper to insurance companies.

• Working as a Senior Process Executive for Disability Claims Process for US Healthcare
• It is a semi-voice process and 50% is sending letters to provider’s office requesting medical records and forms that need to be completed and signed by Physicians.
• The remaining 50% is calling provider’s office and checking if they received the request via fax and/ mail.
• Obtaining patients medical records from provider/doctor’s office and submitting them to Claim Managers for processing.
• Following-up with provider’s office on regular basis ensuring medical records are received in a timely manner.
• Ensuring the records received are valid and according to the dates of services required by insurance company.
• Ensuring Authorization is on file prior to the Claims being transmitted for processing.

• Working in Cognizant as a Senior Process Executive in Healthcare Process for USA Clients.
• Handling queries related to Claims, ensuring the claims are valid and then transmitted to the payers.
• Providing excellent customer service to the providers / vendors, answering all queries and giving accurate information related to claims and other products included in the process.
• Training customer on how to use the Application and supplementing the claims.
• Generate reports on team’s productivity and send it to the client on a monthly basis.
• Additional Responsibilities:
• Training new associates on domain and process
• Emailing Clients & taking care of escalations
• Auditing calls on Low Customer Satisfaction and providing agents with feedback on quality to improve their scores on quality and customer satisfaction.
• Assisting customer queries online and directing them to appropriate department based on the product they are using.
• Providing floor support and assisting agents on queries
• Handling Supervisor Calls

• Working in Applied Language Solutions as a Suppliers Support Assistant in the area of outsourcing and getting freelance Linguist to translate documents when there are project requirements.
• Acting as a primary contact for the Project Managers when Linguist is required for huge projects and Clients.
• Interacting with many Linguists - Translators, Interpreters & Agencies dealing with various language combinations.
• Processing Linguist registration online and getting them onto Applied Language Solutions data base and assigning projects to them based on their language pair and specialization.
• Answering all payment related and general queries from Suppliers.

• Specializing at Secova in the area of outsourcing and managing employee benefit programs with the objective of solving problems associated with benefits administration and human resource operations.
• Promoted as a Team Lead, Human Resources Co-coordinator and involved in implementation of all projects at Chennai Call Center.
• Handling a team who are involved in customer service for insurance related queries/benefits enrolment, payroll deduction issues for benefits.
• Acting as the primary contact for all the clients at the Chennai call center and reporting to the Director of Operations at Brick, New Jersey, USA.
• Interfacing with the clients in the US and tracking issues and identifying their trends.
• Interfacing with the insurance companies to identify Claims issues and processing of insurance for the employees of the Clients.
• Coordinating with the IT team for issues that require back-end operations such as working on the different types of files requested by the client(s).
• Involved in staffing and scheduling team members in the roster.
• Identifying training requirements among the team members and providing feedback to the Training Coordinator.
• Working as a team builder to ensure quality customer service.
• Accomplishments at Secova e-Services
• Underwent ON-THE-JOB training in New Jersey, USA, from May 2007 to July 2007 and acquired knowledge and hands-on experience in the area of Benefits and insurance-related services for a number of US Clients.
• Trained sub-ordinates in the subject of benefits on returning from the US training.
• Acting as a Client Operations Manager position for consistent top performance and performed Client Operations Manager duties.
• Attending Client Meetings with prospective clients to sell the services of Benefits Administration.
• Interviewed candidates for the services of Benefits Counsellors and aided in recruitment operations.
• Selected to be the first point of contact for all the US Clients at the Chennai Call Center.

• It is an International Outbound Call Center dealing with sales like Mortgages, Cellular Phones & Consolidating Bills, worked as a Customer Care Representative and well knowledgeable in sales.
• It is an International Outbound Call Center dealing with sales like Mortgages, Cellular Phones & Consolidating Bills, worked as a Customer Care Representative and well knowledgeable in sales.