I like listening to music, writing Poems, mimicry, dancing, interacting with People, watching discovery and basket-ball I also host events as an MC (Master of Ceremonies)
Rebecca Maria Chapman
Medical Biller
Chennai
Work Preference
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. As someone with an extensive background in Outsourcing, my objective is to obtain a managerial position or a responsible position that would allow me to implement my skill sets.
Overview
21
21
years of professional experience
3
3
Languages
Work History
AR Specialist
Pacific Cancer Medical Center Inc.
09.2025 - 10.2025
- Worked as an AR Specialist, co-ordinating with Insurance Companies and checking on claims status, denials and creating appeals with required documents to be submitted to Insurance so that claims can get paid.
- Provided Clients with Reports on claim status and overall stats with numbers and data on a weekly basis.
- Interacted with the Client on weekly basis and provided stats for the entire week.
Freelancer as Virtual Medical Associate
Pacific Cancer Medical Center Inc.
11.2019 - 12.2023
- Worked as a Freelancer as Virtual Medical Associate
- Auditing Patient Claims – Procedure Codes, Diagnosis Codes, Date of Service, all details in HCFA Claim Form
- Worked on Pending List for Providers, Medical Assistants, Pharma Tech Team and Nurses
- Sent Claims on a weekly basis electronically and/ paper to insurance companies.
Senior Process Executive
Cognizant Technologies, MEPS – Tambaram, Chennai
05.2017 - 10.2019
- Working as a Senior Process Executive for Disability Claims Process for US Healthcare
- It is a semi-voice process and 50% is sending letters to provider’s office requesting medical records and forms that need to be completed and signed by Physicians.
- The remaining 50% is calling provider’s office and checking if they received the request via fax and/ mail.
- Obtaining patients medical records from provider/doctor’s office and submitting them to Claim Managers for processing.
- Following-up with provider’s office on regular basis ensuring medical records are received in a timely manner.
- Ensuring the records received are valid and according to the dates of services required by insurance company.
- Ensuring Authorization is on file prior to the Claims being transmitted for processing.
Senior Customer Service Executive
HCL Technologies, Chennai
04.2016 - 11.2016
- Worked as a Senior Customer Service Executive in Healthcare Process for USA Clients.
- It is a Durable Medical Equipment process.
- Handling queries related to Authorization and Claims transaction.
- Providing excellent customer service to Patients, Hospitals and Insurance Companies.
- Ensuring Authorization is on file prior to the Claims being transmitted for processing.
Senior Process Executive
Cognizant Technologies, DLF – Porur, Chennai
04.2012 - 10.2015
- Working in Cognizant as a Senior Process Executive in Healthcare Process for USA Clients.
- Handling queries related to Claims, ensuring the claims are valid and then transmitted to the payers.
- Providing excellent customer service to the providers / vendors, answering all queries and giving accurate information related to claims and other products included in the process.
- Training customer on how to use the Application and supplementing the claims.
- Generate reports on team’s productivity and send it to the client on a monthly basis.
- Additional Responsibilities:
- Training new associates on domain and process
- Emailing Clients & taking care of escalations
- Auditing calls on Low Customer Satisfaction and providing agents with feedback on quality to improve their scores on quality and customer satisfaction.
- Assisting customer queries online and directing them to appropriate department based on the product they are using.
- Providing floor support and assisting agents on queries
- Handling Supervisor Calls
Suppliers Support Assistant
Applied Language Solutions, Chennai
04.2011 - 11.2011
- Working in Applied Language Solutions as a Suppliers Support Assistant in the area of outsourcing and getting freelance Linguist to translate documents when there are project requirements.
- Acting as a primary contact for the Project Managers when Linguist is required for huge projects and Clients.
- Interacting with many Linguists - Translators, Interpreters & Agencies dealing with various language combinations.
- Processing Linguist registration online and getting them onto Applied Language Solutions data base and assigning projects to them based on their language pair and specialization.
- Answering all payment related and general queries from Suppliers.
Team Lead, Human Resources Co-coordinator
Secova e-Services, Powered by Ultra-link, Chennai
11.2004 - 02.2010
- Specializing at Secova in the area of outsourcing and managing employee benefit programs with the objective of solving problems associated with benefits administration and human resource operations.
- Promoted as a Team Lead, Human Resources Co-coordinator and involved in implementation of all projects at Chennai Call Center.
- Handling a team who are involved in customer service for insurance related queries/benefits enrolment, payroll deduction issues for benefits.
- Acting as the primary contact for all the clients at the Chennai call center and reporting to the Director of Operations at Brick, New Jersey, USA.
- Interfacing with the clients in the US and tracking issues and identifying their trends.
- Interfacing with the insurance companies to identify Claims issues and processing of insurance for the employees of the Clients.
- Coordinating with the IT team for issues that require back-end operations such as working on the different types of files requested by the client(s).
- Involved in staffing and scheduling team members in the roster.
- Identifying training requirements among the team members and providing feedback to the Training Coordinator.
- Working as a team builder to ensure quality customer service.
- Accomplishments at Secova e-Services
- Underwent ON-THE-JOB training in New Jersey, USA, from May 2007 to July 2007 and acquired knowledge and hands-on experience in the area of Benefits and insurance-related services for a number of US Clients.
- Trained sub-ordinates in the subject of benefits on returning from the US training.
- Acting as a Client Operations Manager position for consistent top performance and performed Client Operations Manager duties.
- Attending Client Meetings with prospective clients to sell the services of Benefits Administration.
- Interviewed candidates for the services of Benefits Counsellors and aided in recruitment operations.
- Selected to be the first point of contact for all the US Clients at the Chennai Call Center.
Customer Care Representative
Enhancement Technologies, Chennai
06.2004
- It is an International Outbound Call Center dealing with sales like Mortgages, Cellular Phones & Consolidating Bills, worked as a Customer Care Representative and well knowledgeable in sales.
- It is an International Outbound Call Center dealing with sales like Mortgages, Cellular Phones & Consolidating Bills, worked as a Customer Care Representative and well knowledgeable in sales.
Customer Care Representative
RPG Cellular Services, Chennai
05.2003
- It is a Domestic Call Center providing customer service on cell phones, giving the tariff, plan features and offers, worked as a Customer Care Representative.
- It is a Domestic Call Center providing customer service on cell phones, giving the tariff, plan features and offers, worked as a Customer Care Representative.
Education
BCS - Corporate Secretary-ship
Skills
Customer service
Interests
Accomplishments
- Received many appreciations from the Client
- Consistent Performer on Quality
- Received certificates for consistent performance
Disclaimer
I hereby state that the above information is true to the best of my knowledge.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- General Professional Organizations
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
AR Specialist
Pacific Cancer Medical Center Inc.
09.2025 - 10.2025
Freelancer as Virtual Medical Associate
Pacific Cancer Medical Center Inc.
11.2019 - 12.2023
Senior Process Executive
Cognizant Technologies, MEPS – Tambaram, Chennai
05.2017 - 10.2019
Senior Customer Service Executive
HCL Technologies, Chennai
04.2016 - 11.2016
Senior Process Executive
Cognizant Technologies, DLF – Porur, Chennai
04.2012 - 10.2015
Suppliers Support Assistant
Applied Language Solutions, Chennai
04.2011 - 11.2011
Team Lead, Human Resources Co-coordinator
Secova e-Services, Powered by Ultra-link, Chennai
11.2004 - 02.2010
Customer Care Representative
Enhancement Technologies, Chennai
06.2004
Customer Care Representative
RPG Cellular Services, Chennai
05.2003