Summary
Overview
Work History
Education
Skills
Timeline
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Rebekah Johnson

Lowell

Summary

Dynamic and engaging professional with a strong background in customer service and hospitality, honed at Holley's Bar & Lounge. Proven ability to manage high-stress situations while delivering outstanding service. Skilled in cash handling and complex problem-solving, consistently enhancing customer loyalty through effective communication and a service-oriented mindset.

Overview

4
4
years of professional experience

Work History

Bartender

Holley's Bar & Lounge
03.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Customer Service Representative

S & K Security Corp.
01.2022 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Lowell High School
Lowell, IN

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Cash register operation
  • Memory retention
  • Hospitality service expertise
  • Professional appearance
  • Service-oriented mindset
  • Health codes compliance
  • Basic accounting
  • Cash and credit transactions

Timeline

Bartender

Holley's Bar & Lounge
03.2025 - Current

Customer Service Representative

S & K Security Corp.
01.2022 - 03.2025

High School Diploma -

Lowell High School

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