Rebest Sohkhlet
House No 233, Near Powergrid, Nongrah Nongpdeng, East Khasi Hills, Shillong
Summary
Easily adaptable to high-pressure, dynamic situations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Utilizing my versatile skill set to help promote your corporate mission and exceed team goals.
OBJECTIVE: Pursuing opportunity which allow me to grow professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals.
Overview
3
3
years of professional experience
Work History
Front Office Supervisor
The Oterra Hotel Bengaluru
Bengaluru
06.2023 - 04.2024
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Scheduled staff shifts and assigned duties as needed.
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Coordinated with other departments to ensure smooth operations.
- Maintained accurate records of all guests' bookings and payments.
- Monitored guest check-in and check-out procedures.
- Adhered to safety regulations at all times while on duty in the lobby area or elsewhere in the hotel premises.
Front Office Associate
The Oterra Hotel Bengaluru
Bengaluru
05.2022 - 06.2023
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Greeted customers and provided excellent customer service.
- Updated guest profiles in the computer system regularly to ensure accurate records are kept.
- Assisted guests with check-in, check-out, and room reservations.
- Scheduled housekeeping staff according to occupancy levels.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Provided support to other departments as needed.
- Monitored inventory of office supplies and placed orders when needed.
- Handled cash payments for guest transactions accurately and efficiently.
Front Office Associate
Ananth The Grand, Hubli
Hubli
09.2021 - 05.2022
- Greeted visitors and guest upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained office supply stock to control shrinkage and prevent overstocking. Responded to inquiries from callers seeking information.
- Liaised with housekeeping and maintenance staff to address.
- Collected room deposits, fees and payments.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Guest Service Associate - F&B
The Westin Goa
Goa
07.2021 - 08.2021
- Welcome the guests by greeting them as per the standards.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
Guest Service Associate - F&B Service
Courtyard by Marriott Chennai
Chennai
03.2021 - 06.2021
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Tracked inventory of supplies needed for the front desk area such as stationery, brochures, maps.
- Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
- Resolved any customer complaints or issues professionally and efficiently.
- Maintained a neat, clean and organized front desk area at all times.
- Developed strong relationships with repeat customers through positive interactions.
Education
Arts
12th Class, Shillong College
Shillong01-2019
10th Class, Laitumkhrah Presbytarian School
Shillong01-2017
Integrated Dual Diploma Course in Airlines Hospitality Travel And Tourism Management 2020-2021 -
The Jettwings Group of Institute
ShillongSkills
- Travel Booking
- Hotel Booking
- Reservations
- Handling Calls
- Guest Handling
- Complaints Handling
- Guest Satisfaction
- Receptionist Activities
- Cash Management
- Data Entry
- Guest House Management
- Billing
- Guest Relation
- Zoho Creator
- Cogwave
Achievements
- Successfully completed Integrated Dual Diploma Course in Airlines Hospitality Travel and Tourism Management, The Jettwings Group of Institute Shillong Centre, 2020, 2021
- Employee of the month, Oterra Bengaluru, 09/01/2022
- Highest upseller for the month, Oterra Bengaluru, 09/01/2022
Personal Information
- Date of Birth: 11/12/2000
- Gender: Male
- Marital Status: Single / Unmarried
Hobbies and Interests
- Singing
- Cooking
- Photography
- Playing Basketball
Timeline
Front Office Supervisor
The Oterra Hotel Bengaluru
06.2023 - 04.2024
Front Office Associate
The Oterra Hotel Bengaluru
05.2022 - 06.2023
Front Office Associate
Ananth The Grand, Hubli
09.2021 - 05.2022
Guest Service Associate - F&B
The Westin Goa
07.2021 - 08.2021
Guest Service Associate - F&B Service
Courtyard by Marriott Chennai
03.2021 - 06.2021
Arts
12th Class, Shillong College
10th Class, Laitumkhrah Presbytarian School
Integrated Dual Diploma Course in Airlines Hospitality Travel And Tourism Management 2020-2021 -
The Jettwings Group of Institute
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