REBIKA KEISHAM
Pune
Summary
Highly-motivated Individual with 8 years of experience in business operations with the desire to take on new challenges. Strong interpersonal skills with a proven ability to
maintain confidentiality and manage multiple tasks efficiently.
Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Implementation Specialist
Adp
Pune
07.2023 - Current
- Provided technical assistance to internal teams during the development of system configurations.
- Coordinated with sales teams to identify new implementation opportunities.
- Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
Analyst
Tata Consultancy Services Ltd
Pune
06.2018 - 06.2023
- Renewing Insurance policies for Customers after quote Creation/Validation in (SSP and Smartflow) to support Mortgage Company
- Issuing Payment to Insurance Company and Agency from Customer's Escrow account after verification
- Handling Escalations of Customers Data if it's not verified with Insurance Company and Agencies
- Act as a trusted advisor to sales team and operations teams
- Exhibit good understanding of end-to-end sales and renewal process
- Keep up-to-date knowledge of processes, products & service information and updates
- Track, report and maintain the daily process metrics
Demand Generation Executive
XDBS
Pune
05.2017 - 03.2018
- Making outbound calls to generate leads
- Set up qualified meetings for clients
- Findings Prospects who are interested in client's products and service
Education
Bachelor of Commerce - Accounting
Savitribai Phule Pune University
Pune01.2017
Skills
- Excellent Interpersonal Skills
- Good Problem-solving skill
- Time management
- Quick learner
- Microsoft Excel
- Critical thinking
- Stakeholders management
- Process excellence
- Analytical skills
Accomplishments
- Rewarded as a 'Quality Champ'.
- Continuous target achievement and rewarded for the same with incentives in every quarter.
- Promoted to BPO 2.
- Handling & giving training’s of EPS. With the new joiner.
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
Implementation Specialist
Adp
07.2023 - Current
Analyst
Tata Consultancy Services Ltd
06.2018 - 06.2023
Demand Generation Executive
XDBS
05.2017 - 03.2018
Bachelor of Commerce - Accounting
Savitribai Phule Pune University