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Associate Principal Engineer

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Results-driven customer service leader possessing 15 years of experience in customer service, healthcare, benefits and claims and support-focused operations. Skilled in identifying customer needs and delivering strategic long-term solutions to increase customer retention. Recognized for
identifying business growth opportunities and optimizing customer satisfaction.

Dynamic professional with a proven track record at Reliance Jio, demonstrating exceptional problem-solving and customer service skills. Excelled in fast-paced environments through a positive attitude and effective teamwork. Quickly adapts to new challenges, showcasing a commitment to excellence and continuous skill enhancement.

I would like to work in an organization where I can work with self-motivation & can be a team player. Where I can use my open mind thinking and creativity by which my ideas to be implement for the betterment of the business. Where my hunger for knowledge to be fulfill and I can be an active part for continuous improvement activities.

Dedicated Customer Service Professional delivering positive and memorable experiences through exceptional interpersonal skills and effective multitasking. Embraced new challenges with a strong work ethic and adaptability while quickly mastering skills and thriving in unsupervised environments.

Successful professional with several years of experience finding, screening and attracting applicants to open positions. Polished in conducting background and reference checks and performing direct or phone interviews with potential employees. Personable and diplomatic professional possessing refined negotiation and communication skills paired with in-depth knowledge of recruitment development.

Hema Latha

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