Reddikumar Reddy Puli

• Currently I am working at First Source Solutions as an Assistant Manager from March 2022 and I have total 16+ years of experience in mortgage industry with various products and processes.
• Handling 3 process of US Mortgage Origination (Pre-Closing Audit, PCA Supplemental Review, VVOE Review) team size consisting 52 members in US mortgage operations.
• 3 Team Leads are directly reporting.
• Responsible for Daily Client call as well as weekly & monthly Business review call with client.
• Content Development (SOP documentation/update, training presentation/ contextual module).
• Work with Finance team for SOW and Monthly billing Invoices.
• Responsible for Quality goals, Process Excellence, and Improvement.
• Responsible for maintaining and achieving team SLA targets. Facilitates and coordinates all team Requirements.
• Monitor performance statistics of Team and provide coaching, guidance based on RCA.
• Works closely with Associate Director – Quality Assurance to drive team processes, production requirements to meet/exceed customer requirements (SLAs).
• Preparing various Risk documents like SOP, Process maps, Compliance Grid, Inherent Risk tracker, Traceability matrix, Process Defect Log, Pareto, and Casual Analysis Report.
• Handled 100+ ramp up and successfully completed the ramp up from hiring to go live.
• Trained more than 100+ in originations and many of them leading the mortgage operations.
• Continuously identified operational issues and devised goals and plans to improve the processes in terms of quality and efficiency.
• Exposure to quality projects as successfully completed GB project with 4 FTE benefit to the customer by reducing AHT.
• Good communication, interpersonal, people management, prioritization, work-flow management, and leadership skills.
• Good understanding of forecasting, capacity planning, budgeting & expanse management.
• Well versed with Employee Appraisal & Performance Management.
• Good understanding of new business setup from transition till stabilization.
• Reporting – Internal (production statistics), Preparation and submission of periodic reports to client.
• Weekly and Monthly HR connect for the updates, issues, and PIP initiation etc.

• 5.8 years of experience at Cognizant as a Team Leader in Mortgage Origination and Closing from May 2016 to March 2022.

3.5 years of mortgage experience at AXS Online Pvt. Ltd. (known as Flat World Mortgage Group) Senior Processor in Bangalore from October 2012 to May 2016.

• 4 years of experience as a Senior Process Associate in Cognizant Technology Solutions Bangalore from Oct 2008 to Oct 2012.