Reed Johnson
Indianapolis
Summary
Motivated adoption counselor with a history of animal care and welfare, meeting company needs with consistent and organized practices. Skilled in working under pressure in a fast paced high stress environment and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
2024
2024
years of post-secondary education
Work History
Adoptions Counselor
IndyHumane
Indianapolis
02.2025 - Current
- Managed and maintained accurate filing system for all company documents, ensuring easy retrieval and organization
- Maintained confidentiality of sensitive information while handling records
- Managed petty cash fund and accurately recorded all transactions for financial reporting purposes
- Managed a high volume of incoming calls and emails
- Provided customers with insights to match them with animals based on their needs and preferences
- Worked quickly and effectively in a high paced and stressful environment
- Observed animal behavior to identify signs of distress or illness.
- Cleans and maintains animal living areas, including cages and kennels, using appropriate cleaning materials.
- Ensures that safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
Sales Associate
Hot Topic
Indianapolis
03.2024 - 03.2025
- Trained in minor manager roles, trusted to keep the store running while managers take breaks
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Assisted in shipment, getting product tagged and onto the floor in a timely manner
Animal Foster
Indianapolis Animal Care Services
Indianapolis
10.2020 - 10.2021
- Provided exceptional care and attention to pets, ensuring their safety, comfort, and well-being
- Maintained a clean and sanitary environment for pets by regularly cleaning litter boxes, cages, and play areas
- Engaged in interactive playtime with pets to promote physical activity and mental stimulation
- Administered medications to pets as directed by veterinarians
- Monitored the health of pets closely and promptly reported any concerns or changes in behavior to IACS
- Managed multiple pets simultaneously while maintaining individualized care for each animal's specific needs
- Maintained accurate records of daily activities including feeding times, medication administration, exercise routines, behavioral observations, etc.
- Provided additional services such as grooming (brushing fur/teeth), bathing/washing animals
Animal Caretaker Volunteer
FACE
Indianapolis
11.2018 - 03.2020
- Maintained clean and sanitary living environments for animals by regularly cleaning cages, enclosures, and play areas
- Monitored animal behavior and reported any changes or concerns to supervisors or veterinary staff
- Implemented behavioral enrichment activities to promote mental stimulation for animals in the shelter
- Assisted in the socialization and care efforts for special needs cats
- Provided emotional support and comfort to animals experiencing stress or anxiety
Education
Herron High School
Indianapolis, INSkills
- Animal behavior observation
- Customer relationship management
- Record keeping
- Safety protocol implementation
- Time management
- Effective communication
- Team collaboration
- Cleaning and sanitation
- Animal health monitoring
- Stress management
- Critical thinking
- Disease prevention
- Pet handling
- Animal care
- Animal handling
Timeline
Adoptions Counselor
IndyHumane
02.2025 - Current
Sales Associate
Hot Topic
03.2024 - 03.2025
Animal Foster
Indianapolis Animal Care Services
10.2020 - 10.2021
Animal Caretaker Volunteer
FACE
11.2018 - 03.2020
Herron High School