Reeda Agnes Renny
Data Analyst
Kochi
Summary
Dynamic Support Engineer with over 5 years of experience in technical solutions and customer support, driving significant improvements in client satisfaction. Proficient in data analysis and adept at leveraging tools such as Python and SQL to extract actionable insights. Strong leadership abilities foster team collaboration and enhance productivity. Committed to continuous learning and passionate about evolving into a Data Analyst role to contribute valuable insights that support strategic initiatives. Ready to transform data into informed business decisions, ensuring optimal outcomes for organization
Overview
13
13
years of professional experience
1
1
Certification
3
3
Languages
Work History
Support Engineer
Maxwell Geo Systems
10.2021 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
Consultant Technical Services
IPSR Solutions Ltd. Cochin
02.2012 - 03.2014
- Responsible for mentoring trainees and students in PHP scripting,providing guidance and support in developing functional software projects that adhere to the software development life cycle within specified timeframes.
- Played a key role in testing and validating work products as part of the development process.
- Additionally, contributed as a programmer in various projects utilizing frameworks such as CodeIgniter, CakePHP, and Joomla.
Education
Master in Computer Applications -
Union Christian College
Kochi, India 04.2001 -
Skills
Data Preprocessing in Excel
Data visualization and presentations
PHP
Python
SQL
Data Preprocessing in Excel
Data preprocessing with Pycaret
Tableau
Teamwork and collaboration
Communication skill
Leadership Ability
Adaptability
Certification
Data analysis with python
Timeline
Support Engineer
Maxwell Geo Systems
10.2021 - Current
Data analysis with python
06-2021
Consultant Technical Services
IPSR Solutions Ltd. Cochin
02.2012 - 03.2014
Master in Computer Applications -
Union Christian College
04.2001 -
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